Mozana Ebrahim
Saint Paul,MN
Summary
Collaborative leader with experience working for government and non-profit agencies, dedicated to partnering with coworkers to promote an engaging and empowering work culture. Recognized as a problem-solver with a track record for streamlining operations to promote organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact the organization and community. Documented strengths include building and maintaining relationships with a diverse range of stakeholders, as well as expertise in optimization, process improvement, and program enhancement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Coaching Manager
Twin Cities Rise
09.2023 - Current
- Oversee day-to-day Coaching Department operations and coordinate with various departments to enhance program synergy and effectiveness
- Collaborate with team members to facilitate the identification and resolution of participants' barriers and challenges, devising effective solutions and providing necessary support services
- Collaborate with program managers and directors to provide recommendations on program administration priorities to senior leadership
- Analyze program and participant data to understand participant needs, identify effective support services and career development actions, and collaborate with the team to implement data-driven solutions, continually monitoring and adjusting services for enhanced participant outcomes
- Design and implement innovative coaching processes to enhance programs, contributing to the organization's strategic goals and adapting to changing community needs
- Establish performance metrics for staff, aligning with organizational objectives and individual professional development
- Played a central role in creating a framework for effective program implementation and participant engagement through the development of clear, concise, and accessible policies and procedures
- Design new forms and notices to streamline processes and enhance communication within the team and with participants
- Contributed to achieving record-high program completion outcomes within the first four months on the job, fostering a collaborative and goal-oriented team environment.
Engagement Manager (contract)
Urban League Twin Cities
03.2023 - 08.2023
- Collaborated closely with the Program Director to identify areas for program improvement and implement strategic enhancements
- Utilized data from the Department of Labor to analyze workforce trends and inform program strategies
- Developed and nurtured partnerships with employers and stakeholders to enhance program effectiveness and participant outcomes
- Conducted comprehensive grant research to secure additional funding and resources for program expansion and sustainability
- Led community outreach initiatives aimed at increasing cultural diversity awareness and support within the community
- Participated in community forums and workshops aimed at identifying workforce development needs and opportunities within underserved communities
- Provided direct support to participants by offering coaching, guidance, and assistance in overcoming barriers and identifying career development opportunities
- Contributed to the success and achievement of program goals under the grant and developed over a dozen community and employer partnerships, enhancing program effectiveness and participant outcomes.
Employment Counselor
Discoverability
09.2020 - 01.2023
- Utilized a comprehensive understanding of diversity and inclusion principles to tailor services to the unique needs of underserved individuals and communities
- Utilized various sources, including government databases and industry reports, to gather relevant information on employment trends and market demands.
- Conducted comprehensive research and analysis of labor market data to identify trends, emerging job opportunities, and skill requirements.
- Interpreted vocational and psychological assessments to evaluate individuals' skills, interests, aptitudes, and career preferences.
- Conducted in-depth assessments to identify strengths, weaknesses, and potential barriers to employment or career advancement.
- Developed employment plans and reports to document clients' progress, identify additional needs, and track job development and personal growth
- Worked directly with clients to conduct financial needs assessments and provided support in interpreting benefits assessments to maximize their resources and opportunities for financial stability
- Engaged in special projects and events focused on expanding the organization's reach and impact within diverse communities
- Pioneered community-based employment initiatives and outreach, successfully placing over 100 individuals in meaningful jobs by establishing strong relationships with local businesses and understanding market demands.
Employment Specialist
Placement Partners
06.2018 - 12.2020
- Developed individualized employment plans in coordination with clients, considering their abilities and vocational aspirations
- Collaborated with clients, support teams, and employers to ensure successful job placements and accommodations
- Provided job coaching and guidance to participants with significant disabilities, promoting independence and skill development tailored to their needs
- Assisted clients in exploring job opportunities within the community and facilitated their acquisition of competitive employment
- Documented progress and maintained records of client achievements and job placements to track success and inform future strategies
- Worked closely with employers to establish ongoing support services, promoting job retention and advancement for clients
- Advocated for clients' needs and ensured their integration into the workplace environment, fostering a positive and inclusive work culture
- Conducted regular assessments and evaluations to assess client progress and adjust support services, accordingly, ensuring alignment with their vocational goals
- Consistently achieved a placement rate of three clients per month, demonstrating a track record of success in facilitating job placements.
Executive Assistant Human Resources Manager
Framed Listings
07.2016 - 09.2020
- Acted as a liaison between management and employees, addressing inquiries, interpreting policies, and resolving work-related issues, while recommending and implementing policy-related solutions
- Maintained accurate human resources databases and employee records to ensure compliance and facilitate decision-making
- Created job advertisements and posted vacant positions to attract qualified candidates, updated and modified job descriptions as needed to reflect changes
- Prepared new hire offer letters and packages, and conducted new hire orientations
- Ensured proper documentation of I-9 forms and processed E-Verify for each employee
- Supported the CEO in daily operations by efficiently managing calendars, scheduling meetings, coordinating travel arrangements, and handling confidential information with utmost discretion
- Orchestrated human resources operations, optimizing processes including recruitment, onboarding, payroll, and personnel management to enhance organizational effectiveness
- Contributed to the growth and expansion of the organization's client base through effective relationship building, networking, and partnership development efforts.
- Spearheaded the development and implementation of various employee engagement programs, resulting in a 15% improvement in workplace satisfaction and team cohesion.
Education
Bachelor of Psychology -
Metropolitan State University
12.2024
Associate of Humanities -
Inver Hills Community College
05.2021
Skills
- Strong Communication Skills
- Organization and Time Management
- Emotional Intelligence
- Cultural Competency
- Bilingual (Arabic)
- Project Management
- Strategic Planning
- Partnership Development
- Data Analysis
- Policy Development and Compliance
- Employee Relations and Engagement
- Human Resources Management
- Business Development
- Financial Management
- Staff Development
Certification
- Strategic Leadership (Expected 6/2024)
- Global Career Development Facilitator (2024)
- Emotional Intelligence (2023)
- Positive Psychology in Coaching (2022)
- Motivational Interviewing (2021)
- Trauma-Informed Care (2020, 2023)
- Certified Professional Career Coach (2019)
Timeline
Coaching Manager
Twin Cities Rise
09.2023 - Current
Engagement Manager (contract)
Urban League Twin Cities
03.2023 - 08.2023
Employment Counselor
Discoverability
09.2020 - 01.2023
Employment Specialist
Placement Partners
06.2018 - 12.2020
Executive Assistant Human Resources Manager
Framed Listings
07.2016 - 09.2020
Bachelor of Psychology -
Metropolitan State University
Associate of Humanities -
Inver Hills Community College
- Strategic Leadership (Expected 6/2024)
- Global Career Development Facilitator (2024)
- Emotional Intelligence (2023)
- Positive Psychology in Coaching (2022)
- Motivational Interviewing (2021)
- Trauma-Informed Care (2020, 2023)
- Certified Professional Career Coach (2019)
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