Mozzy'Cruz Clark~Sanchez
Office Manager
Gladstone,OR
Summary
Dynamic and results-oriented professional with a proven track record at WCCW, adept in equipment repair and maintenance, and exceptional in fostering customer relationships. Excelled in streamlining operations and enhancing customer satisfaction by implementing feedback systems, leading to significant positive reviews. Skilled in tool management and negotiation, demonstrating a strong ability to close deals and improve operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Maintenance Technician
WCCW
Gig Harbor, WA
05.2020 - 08.2024
- Evaluated job requirements from equipment and work orders for accurate service execution.
- Ensured adequate supply of components required for repairs.
- Sourced necessary materials from different suppliers.
- Conducted appliance diagnostics through systematic disassembly.
- Conducted electrical repairs on motors, lighting systems, and other related components.
- Dismantled machines, equipment, or devices to access and remove defective parts.
- Followed established safety procedures when operating heavy machinery.
Office Manager
Five Brother's Flooring
Federal Way, WA
01.2014 - 08.2017
- Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
- Developed and implemented efficient filing systems to improve document organization and retrieval
- Oversaw inventory management, ensuring adequate supply levels while minimizing waste and reducing costs by XX%
- Maintained confidential employee records, ensuring compliance with privacy regulations
- Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
- Improved customer satisfaction ratings by implementing a feedback system that resulted in an increase of XX% positive reviews
- Managed the office budget, tracking expenses and identifying areas for cost-saving measures
Car Sales Associate
Evergreen Auto Sales
Federal Way, WA
06.2012 - 09.2015
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Advised customers on maintenance needs, service plans and additional products available for purchase.
Lead Server
Sidney's Casino
Aberdeen, WA
05.2003 - 06.2006
- Implemented new training program for servers, resulting in improved product knowledge and upselling techniques
- Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
- Developed and maintained relationships with regular customers, resulting in increased repeat business by XX%
- Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
- Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
- Demonstrated strong leadership skills by overseeing daily operations of the restaurant during absence of management team
- Cultivated a positive work environment through effective communication, teamwork, and recognition programs
- Served as a liaison between front-of-house staff and management team to address any operational issues or concerns
- Trained staff on proper handling of cash transactions to minimize errors or discrepancies at end-of-shift reconciliation process
- Spearheaded efforts to improve table turnover rate during peak hours through efficient seating arrangements
- Closely monitored inventory levels for bar supplies, anticipating needs based on historical data analysis
Education
Some College (No Degree) - Diesel Technician, Welding 101
Grays Harbor Colledge
Aberdeen, WASkills
- Tool management
- Painting
- Drywalling
- Apartment maintenance
- Building maintenance
- Equipment installation
- Troubleshooting skills
- Hand and power tools
- Equipment Repair
- Flooring repair
- Floor jack operation
- Forklift operation
- Closing deals
- Strong negotiation
- Cold calling
- Pre-owned vehicles
- Test drives
- Professional demeanor
Certification
- Flagger Certification, 02/11/24 Present, Flaggers Certification
- Driver's License, 01/01/25, 04/01/33
- Forklift Operation – Occupational Safety and Health Administration
- Welding Certifications Various Levels
Languages
Spanish
Full Professional
References
References available upon request.
Accomplishments
- Reduced weekly team labor hours by 15% by suggesting multiple process improvements that were implemented successfully.
- Resolved product issue through consumer testing.
- Repeatedly commended for working in a safe, efficient, and accurate manner.
- Increased team productivity by training and mentoring 10 new employees.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
On-SiteHybridRemoteImportant To Me
Career advancementTeam Building / Company RetreatsWork from home optionQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Maintenance Technician
WCCW
05.2020 - 08.2024
Office Manager
Five Brother's Flooring
01.2014 - 08.2017
Car Sales Associate
Evergreen Auto Sales
06.2012 - 09.2015
Lead Server
Sidney's Casino
05.2003 - 06.2006
Some College (No Degree) - Diesel Technician, Welding 101
Grays Harbor Colledge
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