Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Honorawards
Supportedcauses
Volunteer Experience
Hobbies and Interests
Personal Information
personal trainer
Languages
Timeline
Generic

Mpawenayo Mariyamu

Austin,Texas

Summary

Well-qualified concierge with a proven record of enhancing operations and resolving complex issues. Skilled at building strong connections with influential decision makers, clients, and colleagues to drive organizational objectives. Equipped with extensive training and hands-on expertise, ready to embrace new professional opportunities and tackle challenges head-on.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Leasing Consultant

Bgsf Staffing
Austin, TX
08.2024 - Current
  • Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
  • Conducted thorough market research to stay informed of current trends and competitor offerings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to requests and scheduled appointments for property showings.
  • Greeted clients, showed apartments, and prepared leases.

Porter Work

Bgsf Staffing
Austin, TX
08.2024 - 09.2024
  • Communicated with coworkers and managers about completed duties.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
  • Cleaned and organized building areas as required.
  • Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
  • Stored supplies safely and securely to prevent theft and damage.
  • Supported housekeeping staff by stocking supplies, removing trash, and handling laundry tasks as needed.
  • Performed general landscaping duties such as lawn care, snow removal, or leaf raking when necessary.
  • Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.

Concierge

Anointed Senior Living
Austin, TX
04.2024 - 08.2024
  • Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
  • Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
  • Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Utilized reservation software proficiently to manage bookings and track important guest details accurately.
  • Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
  • Streamlined check-in and check-out processes for increased efficiency and improved guest experience.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.

Hotel Front Desk Agent

Hilton Garden Inn Hotel
Austin, TX
01.2024 - 07.2024
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
  • Collected room deposits, fees, and payments.
  • Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
  • Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
  • Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
  • Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
  • Developed strong rapport with returning guests, providing personalized service that led to increased positive reviews online.
  • Streamlined reservation processes for improved booking experience and increased room occupancy rates.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Resolved service-related problems and documented actions in system.
  • Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.

Server

The cheesecake factor
San Antonio & Austin
11.2022 - 10.2023
  • Being a server I had the opportunity to work with my guests by helping them, pick their orders and put them in the computer System and made sure it came out exactly what they ordered.

Server

Fogo de chao
Austin & San Antonio
11.2022 - 10.2023
  • As a server I had the opportunity to attend to diners before, during and after their meals, by helping them place, receive, and pay for their orders.

Server

Olive Garden Restaurant
Austin, TX
04.2020 - 01.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Improved dining experience by providing prompt, attentive service to guests.

Cashier

Walmart
Manor, TX
09.2019 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Cashier

walmart
Manor Texas
06.2018 - 11.2019
  • As a cashier I worked with helping guests with scanning their foods and bagging them.

Education

Registered Nurse -

Austin Community College
Austin, TX
11.2023

High School Diploma -

Eastside Early College High School
Austin, TX
05.2019

Skills

  • Communication
  • Motivational Speaker
  • Problem Solving
  • Confidence
  • Team Work
  • Trilingual
  • Can Adapt to Any Environment
  • Hard Worker
  • Educated Herbalist Skill
  • Lease Agreements
  • Customer Service
  • Leasing and sales
  • Telephone and email etiquette
  • Clear Communication
  • Team Collaboration
  • Cash Handling

Accomplishments

I used to be 250 pounds, right now I currently weigh 127 pounds it took me less than 2 years to do it. I only say this to show that am I not only dedicated to whatever I put my mind to but i am also very consistent, regardless the obstacle's.

Certification

  • Athlete of the Year, 08/01/15, 05/31/16, Most points made in a basketball.
  • AB Honor Roll, 11/01/18, 10/31/19
  • Certified leasing consultant, BGSF staffing - september,19,2024

Honorawards

Certified Trainer, 09/01/23, Present, NASM, As a personal trainer I work with people from everywhere from Austin, Houston and San Antonio.

Supportedcauses

  • Mental Health
  • Men's Mental Health
  • Natural Remedies

Volunteer Experience

Title/Position, Thriftish, 09/01/23, Present, Austin, TX, It's a non-profit organization. We take clothes and food to the homeless.

Hobbies and Interests

  • Gym
  • Trainer
  • Art

Personal Information

Place of Birth: Tanzania

personal trainer

I became a trainer about 6 months ago, I myself had my own health journey, I was 250 pounds 2 years ago right now I currently weigh 127 pounds, I used a lot of natural remedies like herbs, sea moss, and natural foods. I loved my journey soo much that i decided to teach other people how they can learn to train not just for now but for life. Working out became a lifestyle.

Languages

kirundi
Native or Bilingual
Swahili
Full Professional
English
Full Professional

Timeline

Leasing Consultant

Bgsf Staffing
08.2024 - Current

Porter Work

Bgsf Staffing
08.2024 - 09.2024

Concierge

Anointed Senior Living
04.2024 - 08.2024

Hotel Front Desk Agent

Hilton Garden Inn Hotel
01.2024 - 07.2024

Server

The cheesecake factor
11.2022 - 10.2023

Server

Fogo de chao
11.2022 - 10.2023

Server

Olive Garden Restaurant
04.2020 - 01.2022

Cashier

Walmart
09.2019 - 03.2020

Cashier

walmart
06.2018 - 11.2019

High School Diploma -

Eastside Early College High School
  • Athlete of the Year, 08/01/15, 05/31/16, Most points made in a basketball.
  • AB Honor Roll, 11/01/18, 10/31/19
  • Certified leasing consultant, BGSF staffing - september,19,2024

Registered Nurse -

Austin Community College
Mpawenayo Mariyamu