Makaylah Dixon
Sacramento,CA
Summary
Experienced medical professional with over five years of dedication to providing high-quality care and support to patients and their families. Proficient in patient care, record-keeping, and communication, with a strong commitment to maintaining accurate and up-to-date patient records and assisting nursing staff with various tasks. Skilled in providing exceptional patient service and clerical support, with excellent customer service skills, effective communication, time management, and computer literacy. Demonstrated responsibility, punctuality, and productivity, with the ability to work independently or as part of a team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Unit Secretary
Sutter Health | California, Neonatal ICU
09.2022 - Current
- Welcome and guide visitors, patients, and families to the Neonatal Intensive Care Unit (NICU)
- Answer phones and respond to inquiries and requests for information.
- Maintain accurate and up-to-date patient records, including medical histories, consent forms, and time-sensitive documents.
- Primary point of contact between patients, doctors, nurses, and other medical staff.
- Assist with patient admission, transfer, and discharge tasks
- Maintain unit's inventory and order supplies as needed.
- Assisted nursing staff with patient care and maintaining a clean and organized work environment.
- Received and routed laboratory results to correct clinical staff members.
Front Desk Receptionist
Camellia Women's Health
10.2021 - 09.2022
- Greet patients and visitors in a friendly and welcoming manner.
- Answer phone calls and schedule appointments for patients.
- Check patients in and verify their personal and medical information.
- Maintaining accurate and up-to-date medical records for patients.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Handle patient inquiries and concerns with tact and professionalism.
- Collecting co-payments and other fees from patients.
- Assist with administrative tasks to support office staff and operational requirements.
- Adhere to strict HIPAA guidelines to protect patient privacy and confidentiality.
- Help patients complete necessary medical forms and documentation.
Scheduling Specialist
Camellia Women's Health
10.2021 - 09.2022
- Schedule appointments for both regular check-ups and specialized medical services with healthcare providers.
- Ensure all necessary arrangements are in place for a smooth and hassle-free experience.
- Managed a multi-line phone system and provided a warm and welcoming greeting to patients who called.
- Ensured that all calls were handled promptly and professionally while ensuring the patients felt valued and heard.
- Coordinate patient referrals with insurance companies and other medical specialists while accurately documenting all relevant details in patient charts.
- Verify and register new patient information, including addresses, phone numbers, and insurance.
- Address concerns related to patient care by communicating effectively with physicians, patients, and insurance companies.
Perinatal Health Worker
Camellia Women's Health
10.2021 - 09.2022
- Met with patients to discuss medical histories and current complaints.
- Educate community members on disease prevention, the importance of vaccines, and available mental health resources.
- Guided clients in developing skills and strategies for dealing with problems
- Improve people's knowledge of available health resources, such as WIC, and CalFresh, and help them access these programs.
- Ensure that expecting mothers receive clear guidance on proper nutrition and exercise as part of the healthcare education program.
- Acted as a client advocate to coordinate required services or resolve emergency problems in crises.
- Help patients by referring them to expert medical practitioners who could offer tailored treatment to address their specific health needs.
- Listened to patients' concerns and provided encouragement and support.
Clinical Administrative Medical Assistant
Diablo Valley Oncology And Hematology
08.2019 - 08.2020
- Documented vital signs and health history for patients.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Education
Bachelor of Science - Health Administration
University of Phoenix
Phoenix, AZ06.2025
Skills
- Incoming Call Reception
- Nursing Station Operations
- Document Management
- Medical Billing Knowledge
- Patient Data Confidentiality
- Insurance Claims
- EMR / EHR
- Medical Records Management
- Patient Scheduling
- Problem Solving Aptitude
- Medical Terminology Proficiency
- Interpersonal Skills
Certification
- CMAA - Certified Medical Administrative Assistant
- CCMA - Certified Clinical Medical Assistant
Timeline
Unit Secretary
Sutter Health | California, Neonatal ICU
09.2022 - Current
Front Desk Receptionist
Camellia Women's Health
10.2021 - 09.2022
Scheduling Specialist
Camellia Women's Health
10.2021 - 09.2022
Perinatal Health Worker
Camellia Women's Health
10.2021 - 09.2022
Clinical Administrative Medical Assistant
Diablo Valley Oncology And Hematology
08.2019 - 08.2020
Bachelor of Science - Health Administration
University of Phoenix
- CMAA - Certified Medical Administrative Assistant
- CCMA - Certified Clinical Medical Assistant
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