Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Over 10 years of experience in program management and leading multifaceted community services programs, ranging from youth to seniors, or families in general. Recognized for strong critical thinking, dedication, hard work and leadership. Passionate about community development and social welfare.
Hi, I’m
MANUEL M. PIRES (DuNaiss)
BOSTON,MA
Summary
Overview
17
years of professional experience
Work History
SECOND CHURCH IN DORCHESTERBoston, MA
DIRECTOR OF OPERATIONS
07.2022 - Current
Job overview
- Collaborated with senior management to develop and execute long-term corporate goals and objectives
- Oversaw day-to-day production activities in accordance with business objectives
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
- Monitored budget and utilized operational resources
- Monitored office workflow and administrative processes to keep operations running smoothly
- Achieved team goals through formalized training plans, coaching, and performance management
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity
- Oversaw over 1 million dollar restoration project of facilities and community projects
- Trained new employees on proper protocols and service standards
- Oversaw Enrichment Center lifelong program for Children, Youth, Adults, and Seniors
- Completed reports on timely manner as required
CATHOLIC CHARITIES ARCHDIOCESE OF BOSTONBOSTON, MA
BASIC NEEDS PROGRAM MANAGER
07.2011 - Current
Job overview
- Supervised Basic Needs Department for Suffolk and Middlesex Counties
- Organized programs and activities in accordance with mission and goals of organization
- Oversaw implementation of new programs and services under Basic Needs department
- Reviewed and reinforced program policies
- Monitored trends and service gaps to increase assistance in communities
- Served as liaison for Catholic Charities at various coalitions, councils, working groups, and statewide discussions regarding social services
- Worked with marketing team to create community outreach strategies and materials
- Recruited, trained, and delegated tasks and provide guidance to teams of staff and interns to drive maximum performance
- Supervised Financial Assistance Program and verified funding disbursement compliances
- Coordinated necessary trainings and meetings for Basic Needs team
- Worked with grants department and development team to seek funding
- Monitored grants expenditures and deadlines, including federal grants
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Wrote program funding proposals to guarantee uninterrupted delivery of services
- Prepared all necessary monthly, quarterly, or annual grant reports as required
- Developed and maintained logistics workflows, procedures and reports
- Coordinated and maintained necessary partnerships and collaborations to guaranty program success
- Led client voice projects to assist with quality improvement for services provided
- Identified program obstacles and communicated possible impacts to team, including leading Basic Needs services during COVID Pandemic
SAGA EDUCATION INCBOSTON, MA
ACCOUNTING COORDINATOR
01.2021 - 07.2022
Job overview
- Tracked and coordinated all efforts for tax exempt applications, Director reviews and shares with CFO
- Managed Accounts Payable
- Recorded journal entries of all bank transactions
- Managed contractors and consultants payment schedule
- Recorded adjustment entries
- Prepared and submitted President’s Concur credit card expense report
- Assisted with annual financial audit
- Assisted and prepared reports related to assigned grants’ reviews
- Processed payments to different vendors
- Monitored Finances Calendar and communication email
- Led financial projects as assigned
CATHOLIC CHARITIES ARCHDIOCESE OF BOSTONBOSTON, MA
HPRP HOMELESSNESS PREVENTION CASE MANAGER
04.2010 - 06.2011
Job overview
- Provided Case Management to eligible individuals and families
- Worked with landlords and courts system to prevent clients’ evictions
- Developed individualized service plans with clients based on their household strengths, risk factors, and resources
- Advocated and increased service networks to help clients achieve stability and self-sustainability
- Provided basic financial education to clients with expectation of helping them change their financial behavior, assets, and also for them to become financially stable
- Monitored clients' progress and tracked client services to provide crisis interventions
- Processed check requests for financial assistance
- Maintained follow-up system with clients for 12 months for outcome measurement purposes
- Participated in community events to promote services and engage with public
- Completed data entry using Effort-To-Outcomes (ETO) system in timely manners
CATHOLIC CHARITIES ARCHDIOCESE OF BOSTONBoston, MA
HIGH SCHOOL ACADEMIC & YOUTH DEVELOPMENT SPECIALIS
06.2009 - 03.2010
Job overview
- Supervised all high school academic related activities and coordinated services to increase youth engagement in schools
- Managed relationships with schools and parents to assist students at risk of dropping out
- Participated in community network and schools discussion to improve academic support in Boston neighborhoods
- Monitored and reported on progress reports, disciplinary actions, and overall students’ performances
- Participated in community network mapping of services for students affected by domestic violence, gangs, mental disability, and other risk factors
- Coordinated job shadowing and career prep activities for high school students
- Offered supplemental and individualized instruction for at-risk and struggling students
- Recruited, trained, and delegated duties and responsibilities to academic-related teachers, staff, volunteers, and interns
- Helped students develop important learning skills and good study habits useful in trade school or college education
- Developed communicative relationships with students and parents to support learning
- Completed monthly, quarterly, and annual reports as required.
UPHAM’S CORNER MAIN STREET, UCMSBOSTON, MA
PROJECT COORDINATOR
09.2008 - 05.2009
Job overview
- Helped coordinate three UCMS’ action committees: Design, Economic Restructuring, and Promotion
- Planed and oversaw committee meetings, community outreach activities, and volunteer recruitments
- Designed promotional materials, including but not limited to: flyers; brochures; invitations; newsletters; and other promotional materials
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
CATHOLIC CHARITIES ARCHDIOCESE OF BOSTONBoston, MA
YOUTH WORKER
09.2006 - 05.2009
Job overview
- Coordinated homework help and any academic activity for eleventh and twelfth grade students
- Organized and coordinated indoor and outdoor activities for youth
- Managed and led activities promoting growth in mental, emotional, and educational areas
- Coordinated and taught Capoeira, computer class, male focus groups, and SAT prep to over 50 students each semester
- Completed necessary reports and documentation to maintain thorough, accurate case records
Education
Wentworth Institute of TechnologyBoston, MA
from ARCHITECTURAL ENGINEERING TECHNOLOGY
2011
University Overview
Skills
- Leadership & Supervision
- Organizational
- Business Management
- Accounts Payable and Accounts Receivable
- Financial Controls Implementation
- Policy Development and Enforcement
- Team Management
- Risk Management
- Task Management
- Contract Management
- Project Management
- Budgetary Development & Reviews
- Financial Coaching
- Quality Assurance and Process Improvement
- Performance Analysis
- Records Organization and Management
TECHNICAL COMPETENCY
- Microsoft Office Suite
- Effort-To-Outcomes (ETO)
- SketchUp & LayOut
- VectorWorks
- AutoCAD
- FormZ
- Photoshop
- Illustrator
- InDesign
- Varies Reporting Platforms
Accomplishments
Accomplishments
- THROUGH JUST RETHINK IT, LLC - BOSTON, MA
- Provide consulting services and work with the board of directors to increase and improve adult day health services for the community
- Assist with strategic planning, organizational chart, standard operating procedures, organizational and management culture, quality control, outreach, and problem solving
- MEMBER OF THE RYAN WHITE PLANNING COUNCIL
- Boston Public Health Commission (BPHC)
- WROTE THE 1ST EDITION OF THE BASIC NEEDS DEPARTMENT ADMINISTRATIVE GUIDELINE
- Catholic Charities Archdiocese of Boston (redefined the department’s goals and main services)
- REVAMPED THE FOOD SECURITY PROGRAM
- Catholic Charities Archdiocese of Boston
- FINANCIAL COACH - CERTIFICATE
- United Way 2006, 2009, 2013
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Capeverdean Creole
Native or Bilingual
Spanish
Professional Working
French
Limited Working
Timeline
DIRECTOR OF OPERATIONS
SECOND CHURCH IN DORCHESTER
07.2022 - Current
ACCOUNTING COORDINATOR
SAGA EDUCATION INC
01.2021 - 07.2022
BASIC NEEDS PROGRAM MANAGER
CATHOLIC CHARITIES ARCHDIOCESE OF BOSTON
07.2011 - Current
HPRP HOMELESSNESS PREVENTION CASE MANAGER
CATHOLIC CHARITIES ARCHDIOCESE OF BOSTON
04.2010 - 06.2011
HIGH SCHOOL ACADEMIC & YOUTH DEVELOPMENT SPECIALIS
CATHOLIC CHARITIES ARCHDIOCESE OF BOSTON
06.2009 - 03.2010
PROJECT COORDINATOR
UPHAM’S CORNER MAIN STREET, UCMS
09.2008 - 05.2009
YOUTH WORKER
CATHOLIC CHARITIES ARCHDIOCESE OF BOSTON
09.2006 - 05.2009
Wentworth Institute of Technology
from ARCHITECTURAL ENGINEERING TECHNOLOGY
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