Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Mpho Precious Sithole

New York City,UNITED STATES

Summary

Experienced Human Resources Professional with a proven track record in supporting diverse teams and implementing HR strategies in international settings. Demonstrates exceptional skills in talent management, process improvement, and HR data analytics. Known for a strategic mindset and ability to thrive in dynamic, fast-paced environments. Passionate about organizational development, committed to promoting a positive workplace culture, and adept at providing strategic HR solutions.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Human Resources Assistant

United Nations
05.2024 - Current
  • Streamlining Recruitment Processes: Efficiently manage job applications, maintain accurate candidate files, and coordinate interviews, improving recruitment turnaround times and enhancing data accuracy in the automated roster.
  • Optimizing Entitlements Management: Review and process entitlement claims while updating UMOJA reference tables, significantly enhancing the efficiency and accuracy of HR functions.
  • Enhancing Training and Development: Successfully organize and facilitate training courses and workshops, providing key logistical and administrative support that improves staff development and learning outcomes.
  • Improving Job Classification Procedures: Contribute to the review of job classification requests, offer expert guidance on classification procedures, and train junior staff, streamlining job classification processes and ensuring consistency.
  • Developing and Implementing SOPs: Create comprehensive Standard Operating Procedures (SOPs) for language exams and instructional materials for the Moodle Testing Platform and INSPIRA, leading to standardized and efficient exam administration.
  • Delivering Global Training: Provide training on Moodle testing tools and Learning Management System (LMS) codes for language exams to colleagues worldwide, enhancing global consistency and user proficiency.
  • Leading Strategic Meetings: Document and chair high-impact meetings, including those of the Board of Examiners and Special Assessments Section, driving effective decision-making and process improvements.

Human Resources Intern

United Nations
11.2023 - 05.2024
  • Analyzing Examination Data: Created and analyzed multi-sheet workbooks to evaluate Language Proficiency Examination results and identify trends in technical support requests, leading to actionable insights and enhanced support strategies.
  • Enhancing Reporting Efficiency: Developed Excel macros and dynamic charts for automated reporting, significantly boosting efficiency and accuracy in data management and reporting processes.
  • Managing Meetings and Conferences: Coordinated meetings and conferences, effectively handling agendas, documenting minutes, and managing stakeholder communications, which ensures smooth and organized events.

Personal Assistant to Director

Monyake Group
11.2022 - 05.2023
  • Successfully coordinated meetings, streamlined the director’s calendar, and efficiently organized travel arrangements, showcasing exceptional organizational skills and attention to detail.
  • Implemented cost-saving measures for travel and event planning, achieving significant savings while maintaining high-quality standards and ensuring seamless execution.
  • Provided comprehensive administrative support for financial management and budgeting, and prepared detailed reports, enhancing financial oversight and operational efficiency.

Certified Service Advisor

Mercedes-Benz Constantia Kloof
01.2015 - 10.2022
  • Delivered Exceptional Service: Provided outstanding customer service, managed insurance claims efficiently, and developed comprehensive training programs for service advisors, improving service quality and team proficiency.
  • Enhanced Departmental Efficiency: Identified and acted on opportunities for process improvements and upsell opportunities, significantly boosting departmental efficiency and productivity.

Trainee Customer Relations Manager

Mercedes-Benz Constantia Kloof
01.2015 - 12.2019
  • Fostered Positive Relationships: Developed and maintained positive customer relationships, effectively managed queries, and created customer loyalty programs, resulting in improved client satisfaction and retention.
  • Recruited New Staff: Successfully recruited new staff, ensuring alignment with organizational needs and values, and enhancing team capabilities and performance.
  • Ensured Service Excellence: Implemented effective communication and training programs, which ensured consistent service standards and promoted high-quality service and operational excellence.

Frontline Receptionist and Bookings Clerk

Mercedes-Benz Constantia Kloof
07.2012 - 01.2015
  • Enhanced client satisfaction by effectively managing reception duties, efficiently booking appointments, and delivering exceptional customer service, resulting in improved client experiences and operational efficiency.

Branch Secretary and Bookshop Manager

Grace Bible Church International
01.2015 - 04.2019
  • Streamlined church operations by expertly managing clerical tasks, scheduling meetings, and overseeing bookshop operations, including efficient stock management and exceptional customer service, leading to improved organizational efficiency and enhanced community engagement.

Education

Bcom in Industrial And Organisational Psychology -

University of Southern Africa
10.2024

Skills

  • Advanced knowledge of HR management principles
  • Information technology systems
  • Data analytics
  • Reporting
  • Effective communication
  • Empathetic client interactions
  • Collaborative teamwork
  • Strong planning
  • Organizational
  • Problem-solving abilities

Certification

[Numerical Skills for Business], University of Southern Africa, 2013

[Certified Service Advisor], Daimler South Africa, 2017

Additional Information

Experienced in international HR settings and familiar with the UN system and its processes. Committed to diversity and inclusion, with a track record of supporting organizational growth and talent development.

Languages

English
Native or Bilingual
Afrikaans
Elementary
isiZulu
Native or Bilingual

Timeline

Human Resources Assistant

United Nations
05.2024 - Current

Human Resources Intern

United Nations
11.2023 - 05.2024

Personal Assistant to Director

Monyake Group
11.2022 - 05.2023

Trainee Customer Relations Manager

Mercedes-Benz Constantia Kloof
01.2015 - 12.2019

Branch Secretary and Bookshop Manager

Grace Bible Church International
01.2015 - 04.2019

Certified Service Advisor

Mercedes-Benz Constantia Kloof
01.2015 - 10.2022

Frontline Receptionist and Bookings Clerk

Mercedes-Benz Constantia Kloof
07.2012 - 01.2015

Bcom in Industrial And Organisational Psychology -

University of Southern Africa

Similar Profiles

CREATE PROFILE
Mpho Precious Sithole