Makeda Polite
Memphis,USA
Summary
Motivated and detail-oriented HR candidate with a strong interest in human resources management. Eager to leverage strong interpersonal, communication, and organizational skills to contribute to team success. Quick to learn and adapt, with a passion for supporting employees and fostering a positive workplace culture. Ready to apply academic knowledge and a proactive attitude to gain hands-on HR experience and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
LMS Administrator (Administrative Assistant II)
DHL Supply Chain - Nike
07.2022 - Current
- Provided user support for Kronos, Oracle, WMS - Manhattan, and other HRIS software.
- Managed labor databases, performed error log analysis and corrections
- Generated hourly production reports for managers to monitor and track operational progress
- Provided benchmarking expertise while mentoring, training, and guiding operational team leaders and associates to improve performance and achieve operational goals
- Analyze system discrepancies and develop, implement, and monitor performance improvements across sites to optimize efficiency and effectiveness
- Provide administrative and clerical support to management
- Maintained departmental records and prepared reports, projects, and assignments to support and align with the department's operational objectives
- Complete BBS observations and report findings
- Conducted investigations to address gap time discrepancies by interviewing supervisors and associates, ensuring prompt issue resolution and accurate reporting.
Call Center Agent
Dynata Call Center
04.2022 - 06.2023
- Provided support services as a telephone interviewer, effectively answering and screening information from a variety of incoming calls.
- Conducted outbound surveys, engaging with respondents and accurately recording customer responses.
- Demonstrated exceptional proficiency in computer operations, typing, and grammar
Retail Merchandiser
Driveline Retail Merchandising
02.2022 - 05.2022
- Traveled to multiple retail locations to perform assigned tasks and ensure operational consistency.
- Conducted product audits, managed inventory counts, and executed the setup of new fixtures, displays, and product layouts. Adjusted shelving, stocked merchandise, and applied accurate shelf labels to ensure proper organization and presentation.
- Documented and photographed products for reporting and record-keeping purposes
Document Processor
Dealer Track Technologies, Inc
08.2017 - 02.2022
- Handled and processed confidential documents with the utmost discretion and adherence to organizational policies.
- Verify and process loans documents and contracts for various dealers across the country
- Record loan information in the computer system for processing and manage unrelated items that are not pertinent to loan contracts
- Audited, organized, and prepared processed documents, including stapling and folding, to ensure accuracy and readiness for filing
- Efficiently filed and organized an average of 100 documents daily, ensuring accurate and efficient organization of documents
Hanger
Goodwill Incorporated
03.2016 - 06.2017
180 Hour Medical Assisting Internship
Memphis Health Center
01.2015 - 12.2015
Library Assistant
Lemoyne Owen College
01.2009 - 12.2013
Education
Bachelor of Arts - Human Services
Southern New Hampshire University
Manchester, NH05.2021
Diploma - Medical Assisting Services
Herzing University
Madison, WI04.2015
Diploma - Medical Office Administration
Herzing University
Madison, WI08.2014
Skills
- Office Administration
- Research
- Data entry
- Onboarding and orientation
- System Administration
- Customer service
- Leadership
- Training & development
- Performance tracking
- Databases
- High volume Filing
- Accounts payable
- Communication skills
- Analysis skills
- Time management
- Medical office experience
- Vital Signs
Systems
- JDA
- WMS - Manhattan
- Kronos
- Power BI
Proficient in Microsoft Office, Outlook, PowerPoint, Excel, and pivot tables.
Timeline
LMS Administrator (Administrative Assistant II)
DHL Supply Chain - Nike
07.2022 - Current
Call Center Agent
Dynata Call Center
04.2022 - 06.2023
Retail Merchandiser
Driveline Retail Merchandising
02.2022 - 05.2022
Document Processor
Dealer Track Technologies, Inc
08.2017 - 02.2022
Hanger
Goodwill Incorporated
03.2016 - 06.2017
180 Hour Medical Assisting Internship
Memphis Health Center
01.2015 - 12.2015
Library Assistant
Lemoyne Owen College
01.2009 - 12.2013
Diploma - Medical Assisting Services
Herzing University
Diploma - Medical Office Administration
Herzing University
Bachelor of Arts - Human Services
Southern New Hampshire University
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