Randy McBride
Store Manager
Happy Valley,OR
Summary
Experienced people leader and store manager seeking to contribute to a world-class retail organization. Skilled in setting clear expectations, establishing targeted goals, and empowering teams to deliver sustained revenue growth, operational efficiency, and exceptional customer experiences. Strong background in recruiting, hiring, training, and motivating high-performing teams. Recognized as a motivational leader, strategic planner, and analytical problem solver, with a proven track record of retail success. Successfully managed stores ranging from $6M to $72M across 10 locations.
Overview
35
35
years of professional experience
Work History
Store Manager
PetSmart
Vancouver, WA
10.2024 - Current
- Led a diverse team of 26 associates across Salon, Pet Care, Core Store Sales, and BOPIS (Buy Online, Pick Up In Store), driving performance, engagement, and consistent service excellence.
- Oversaw daily operations for a $5.6M annual volume store, ensuring seamless execution across all departments and customer touchpoints.
- Managed all aspects of pet health care and grooming operations, ensuring compliance with safety standards, while delivering high-quality services that boosted customer loyalty.
- Improved overall store performance by strengthening training programs, optimizing staffing, and elevating operational standards; reduced shrink by 42% within one year through improved controls and accountability.
- Drove profitability by effectively managing payroll, labor planning, and expense controls, while supporting associate career development and internal promotions.
- Maintained exceptional operational integrity with all controls in place, achieving a 97% annual audit score, and sustaining excellent store presentation and customer experience standards.
Store Manager
Lowe's Home Improvement
Milwaukie, OR
01.2001 - 12.2020
- Implemented, trained, and delivered excellent customer service, and adhered to standard practices to maximize sales and minimize shrinkage.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Met budget targets by controlling expenses, eliminating wasteful behaviors, and accurately controlling the quarterly operational budget.
- Implemented succession planning by training and developing 14 senior leaders into Store Manager positions, as well as countless associates to Assistant Store Management roles.
- Improved store status from market mediocre to market best by implementing process improvements and identifying performance gaps for corrective action.
- Managed inventory tracking and physical inventory counts to minimize loss. Successfully achieved the target in all 20 years.
Automation Supervisor
US Postal services
Sacramento, CA
03.1996 - 01.1999
- Managed complex automation department at processing plant with 90 employees.
- Conducted load tests to determine operating parameters, devised and implemented improvements to performance expectations and efficiency.
- Developed technical and personnel solutions to resolve a complex range of problems resulting in higher levels of distribution efficacy.
Corporal
United States Army
Seoul, South Korea
05.1991 - 03.1996
- Trained in satellite communications primary job. Controlled all tactical communications to streamline data sharing initiatives.
- Supervised day-to-day operations of department by delivering continuous mentorship and one-on-one training to team members.
- Trained Airborne.
- Honorable Discharge conducted when term completed.
Education
Associate of Applied Science - General Management
University Of Maryland
College Park, MD05.1994
Skills
- Employee recruiting, hiring and development while actively promoting diversity and inclusion
- Profit and loss accountability
- Proficient in MS Office, Kronos, CRP / CMP programs
- Policy/program development
- Outstanding communication skills
- Purchasing, planning and merchandising
- Retail inventory management
- Risk management
- Customer base growth and retention
- Engaged cross-functional team management with a focus on team motivation to drive increased performance results
- Operational budgeting
Personal Information
I enjoy classic car restoration, fishing, and landscaping. I am an avid US historian, and find relaxation while metal detecting, on the hunt for historic items and metals. I have a wonderful family with two adult children, my beautiful wife, and my 3 huskies.
Timeline
Store Manager
PetSmart
10.2024 - Current
Store Manager
Lowe's Home Improvement
01.2001 - 12.2020
Automation Supervisor
US Postal services
03.1996 - 01.1999
Corporal
United States Army
05.1991 - 03.1996
Associate of Applied Science - General Management
University Of Maryland