MARY RAMIREZ
San Antonio,TX
Summary
Ambitious bilingual leader with excellent management skills and over 15 years of healthcare experience. Highly effective at promoting positive relationships and building vision minded teams. Track record of driving financial improvements, practice growth, employee engagement and positive patient experience.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Practice Manager
UT Health Geriatrics & Supportive Care Clinic
San Antonio, TX
10.2019 - Current
- Direct day to day administrative and operational functions for fast paced Geriatric practice of 13 providers and 14 office staff.
- Hire, train and mentor staff providing direct supervision and ongoing staff development and engagement activities.
- Redesign workflow processes for patient access and efficiency resulting in 96% patient satisfaction.
- Manage fiscal operations, budgeting, authorizing department expenditures to remain within operational budget.
- Improved practice templates for optimal slot utilization > 95%
- Perform monthly financial audits to reduce registration, billing and coding errors.
- Developed policies and procedures for a safe and effective practice throughout the COVID pandemic.
- Fostered excellence by being hands on to mentor clinical staff.
- Boosted staff morale by checking in, and offering constructive feedback and creating smart goals.
Assistant Executive Director
LHC Group
San Antonio, TX
08.2017 - 08.2019
- Administrative oversight to all Pediatric department functions in staff supervision, inventory management, policy compliance, patient eligibility, patient safety, and quality reimbursable care.
- Fostered work culture of collaboration and inclusion to increase morale and improve service.
- Managed turnover, and strengthened staff recruitment by 50%.
- Orchestrated bi-annual performance reviews to promote high level of care.
- Responsible for licensure verification, certification of employees required by law and policy.
- Audit and maintained accuracy of 100+ employee records.
- Ensured proper coding, timely submissions of authorizations, accuracy of billing/payroll
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
Department Nurse Manager
CHRISTUS Homecare
San Antonio, TX
03.2017 - 08.2017
- Managed 8 department staff in department activities related to insurance authorizations, referrals, scheduling, and staffing.
- Kept department on-target to meet weekly revenue goals, and customer service initiatives by streamlining processes, and implementing safe effective care.
- Monitored supply levels, and kept optimal inventory for Skilled Nurse Visits to meet patient care needs.
- Trained up to 80 staff nurses in proper techniques, care standard, documentation, and safety protocols.
- Maintained positive patient and caregiver relations by addressing problems head-on, and implementing successful corrective action.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Clinical Coordinator/ Department Liaison
CHRISTUS Homecare
San Antonio, TX
03.2008 - 03.2017
- Served on leadership team to collaborate on strategic planning, goal setting, and operational changes.
- Monitored MCO activity, and stratified appropriately to meet payer mix, and census goals.
- Collaborated with community partners in Hospital systems, Home Health, Hospice, Specialty Clinics, DME's, Infusion, Nursing and Therapy companies.
- Partnered effectively with physicians, and multi-disciplinary team members in various Hospital Systems in Bexar County to support pediatric patient and families.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs of up to 25 acute, chronic, or terminal patients per week.
- Designed and launched 5 community programs.
- Effectively presented Home Health and Hospice concepts by analyzing patient outcomes and presenting case studies.
- Continuously improved department revenue goals by compiling and analyzing marketing data and identifying areas of improvement or growth.
Education
Master - Healthcare Administration
Capella University
09.2015 - 03.2017
Bachelor of Science - Nursing
University of Texas Health Science Ctr
01.2006 - 05.2007
Associate of Science - Nursing
St. Philip's College
01.1998 - 12.1999
Skills
Staff Management
Workflow planning
Process improvements
Inventory management
Teambuilding
Strategic planning and execution
Coaching and mentoring
Clinical Quality Improvement
Certification
Licensed Vocational Nurse
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"It is not your goals that will lead to your success, but your commitment to the process."
Jon Gordon
Timeline
Clinical Safety & Effectiveness Certificate of Completion
03-2021
Practice Manager
UT Health Geriatrics & Supportive Care Clinic
10.2019 - Current
Assistant Executive Director
LHC Group
08.2017 - 08.2019
Department Nurse Manager
CHRISTUS Homecare
03.2017 - 08.2017
Master - Healthcare Administration
Capella University
09.2015 - 03.2017
Clinical Coordinator/ Department Liaison
CHRISTUS Homecare
03.2008 - 03.2017
Bachelor of Science - Nursing
University of Texas Health Science Ctr
01.2006 - 05.2007
Licensed Vocational Nurse
11-2000
Associate of Science - Nursing
St. Philip's College
01.1998 - 12.1999