Melissa Casaus
Operations Specialist
Albuquerque,NM
Summary
Innovative technology and business professional with over 20 years of experience in delivering client-focused solutions and managing complex projects. Expertise in business analysis, technical environments, and project management, with a proven ability to lead teams effectively. Committed to continuous learning and adapting to emerging technologies to achieve exceptional results.
Overview
20
20
years of professional experience
Work History
CS&S Operations Associate
Southwest Airlines
01.2023 - 04.2025
- Provided excellent customer service and support to employees regarding their schedules, ensuring accuracy and efficiency.
- Collaborated with various teams to maintain integrity of confidential information and support workflow as a remote employee.
- Managed administrative duties and supported customer service representatives, enhancing operational efficiency.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
Station Administrative Coordinator
Southwest Airlines
08.2022 - 01.2023
- Delivered operational and administrative support to station leadership, ensuring compliance with Ground Ops requirements.
- Maintained integrity of confidential information and performed audits and reconciliations to support station operations.
- Prepared and processed employee badges, ensuring proper documentation and compliance with security standards.
Front Desk/Sales Associate
Club Pilates
09.2021 - 04.2022
- Assisted members with inquiries and resolved membership-related issues efficiently.
- Sold memberships and promoted additional options to drive studio growth.
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Secured and opened studio, maintaining a clean and inviting environment.
Personal Care Assistant
Always There Home Care
04.2013 - 08.2020
- Facilitated daily living and medical assistance for special needs patients, enhancing comfort and wellness.
- Coordinated medical appointments and financial matters to ensure comprehensive support.
- Managed medication administration and meal preparation, adhering to high care standards.
- Assisted with feeding and monitored intake to achieve nutritional objectives.
- Engaged patients in socialization and activities while providing personal care assistance.
- Adapted quickly to new client situations, building rapport through active listening and empathy.
- Recognized and reported abnormalities in patients' health status to case manager.
- Maintained up-to-date knowledge of best practices in personal care through professional development.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Special Education Teacher
Bernalillo Academy Residential Treatment Facility
09.2014 - 03.2016
- Provided individualized instruction to children with special needs, adapting methods for diverse learning styles.
- Maintained accurate records of student progress and communicated effectively with guardians.
- Developed tailored IEPs to ensure academic success and personal growth.
- Promoted positive learning environments through differentiated instruction and individualized support.
- Modified general education curriculum using various instructional techniques and technologies.
- Implemented consistent routines, clear expectations, and positive reinforcement strategies for behavior management.
- Supported students in reaching their highest potential while progressing beyond limitations.
- Fostered strong relationships with parents, maintaining open lines of communication regarding student progress.
Accounting/HR/Finance Manager
Vigil and Associates Architectural Group
09.2013 - 02.2015
- Managed all financial operations, including payroll, budgeting, and cash flow oversight.
- Ensured accurate and timely invoicing and payment processing for customers.
- Conducted bank reconciliations to maintain precise financial documentation.
- Identified and addressed financial discrepancies through thorough documentation reviews.
- Streamlined month-end closing process, reducing manual task duration and enhancing data accuracy.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Optimized cash flow with diligent monitoring of accounts receivable and payable.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Reviewed documentation and identified financial discrepancies where applicable.
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
Finance, HR, & Project Manager
Gigablast, Inc.
01.2005 - 12.2007
- Led interdepartmental technology projects, managing timelines and resources to achieve project goals.
- Oversaw financial operations, including payroll and budgeting, contributing to the company’s growth and stability.
- Recruited and managed engineering teams, ensuring successful project completion and client satisfaction.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Improved training effectiveness by developing customized learning solutions tailored to individual needs.
- Introduced diversity and inclusion initiatives, fostering a more inclusive workplace culture.
- Enhanced communication channels between departments through regular meetings, updates, and feedback sessions.
- Drafted and submitted budget proposals to fulfill departmental needs while maintaining awareness of spending constraints.
- Negotiated favorable terms for benefits packages, providing cost-effective solutions for employees'' healthcare needs without sacrificing quality of coverage.
- Formulated policies and procedures compliant withh federal regulations while simultaneously meeting organizational requirements.
- Organized and managed payroll and timekeeping operations.
- Reduced labor costs through effective workforce planning and proactive talent management practices.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Liaised between multiple business divisions to improve communications.
Education
Alternative Teacher Licensure Program - Education
Central NM Community College
Albuquerque, NMMBA - Information Technology Concentration
New Mexico Highlands University
Las Vegas, NMBBA - Management Information Systems
New Mexico Highlands University
Las Vegas, NMSkills
- Microsoft Office and Google Suite proficiency
- Adobe Acrobat and QuickBooks expertise
- Advanced Excel skills
- Workflow redesign experience
- Team leadership and collaboration skills
- Complex project management
- Communication and negotiation skills
- Customer service focus
- Emerging technologies knowledge
- Software development methodologies understanding
- Relationship building techniques
- Deadline management strategies
- Calendar scheduling and management
- C-Level Executive Administrative support
- Workload prioritization techniques
Certification
- CAP - Certified Administrative Professional License
- Lean Six Sigma, White Belt Certification
- 200 HR Hot Yoga Teacher Certification
- 20 HR Yin Yoga Teacher Certification
- Level One Alternative K-8 Elementary License
- Level One Alternative Pre-K-12 Special Education
Languages
Spanish
Native or Bilingual
Affiliations
- Brain Injury Advisory Council
- Brain Injury Alliance
- American Lung Association
Websites
Interests
- Enjoy participating in hot yoga for overall physical and mental well-being
- Passionate about balancing physical health with mental and emotional wellness
- Gym Workouts
- Documenting and sharing travel experiences
- Adventure Travel
- Supporting STEM education initiatives and mentorship programs
- Web Development and Design
- Artificial Intelligence (AI) and Machine Learning
- Crafting and DIY Projects
- Camping
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Baking
- Cooking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time off4-day work weekPaid sick leaveWork from home optionTimeline
CS&S Operations Associate
Southwest Airlines
01.2023 - 04.2025
Station Administrative Coordinator
Southwest Airlines
08.2022 - 01.2023
Front Desk/Sales Associate
Club Pilates
09.2021 - 04.2022
Special Education Teacher
Bernalillo Academy Residential Treatment Facility
09.2014 - 03.2016
Accounting/HR/Finance Manager
Vigil and Associates Architectural Group
09.2013 - 02.2015
Personal Care Assistant
Always There Home Care
04.2013 - 08.2020
Finance, HR, & Project Manager
Gigablast, Inc.
01.2005 - 12.2007
Alternative Teacher Licensure Program - Education
Central NM Community College
MBA - Information Technology Concentration
New Mexico Highlands University
BBA - Management Information Systems
New Mexico Highlands University
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