Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Maurice Redding

Davie,FL

Summary

Strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. I am known by my previous employers for my reliability and proactive approach to meeting customer and organizational goals. I never hesitate to put the company's needs first.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Surveillance Operator

The Big Easy Casino
Hallandale, Florida
11.2022 - Current
  • Monitored surveillance feeds to ensure compliance with gaming regulations and operational security protocols.
  • Collaborated with law enforcement on security-related matters and incident reporting.
  • Maintains familiarity with gaming law, regulations, company policies and procedures.
  • Diligently monitors all company assets as well as monitoring all employees for procedural violations.
  • Maintains up to the minute, detailed, and accurate electronic logs.
  • Uses Microsoft Word and other Microsoft Office products for report writing/investigations.
  • Demonstrates strong attention to detail while scanning large crowds for signs of cheating, theft, or other illicit activities.
  • Trained new staff on surveillance equipment operation and best practices in monitoring.

City Carrier Assistant

United States Postal Service
10.2020 - 10.2022
  • Routes or cases all classes of mail in sequence of delivery along an established route. Rearranges and relabels cases as required.
  • Withdraws mail from the distribution case and prepares it in sequence for efficient delivery independently or by another carrier along an established route. Prepares and separates all classes of mail to be carried by truck to relay boxes along route for subsequent delivery.
  • Handles undeliverable mail in accordance with established procedures.
  • Delivers mail along a prescribed route, on foot or by vehicle, on a regular schedule, picking up additional mail from relay boxes as needed. Collects mail from street letter boxes and accepts letters from mailing from customers; on certain routes may deliver mail that consists exclusively of parcel post, or the collection of mail.
  • Uses portable electronic scanner as instructed.
  • Delivers and collects charges on customs, postage-due, and C.O.D. mail matter. Delivers and obtains receipts for registered and certain insured mail. Signs for such matter, except insured mail, at the post office before beginning route and accounts for it upon return by payments of the amounts collected and delivery of receipts taken.
  • Deposits mail collected on the route upon returning from the route.
  • Checks, and corrects if necessary, mailing cards from advertisers bearing names and addresses of customers or former customers on the route.
  • Furnishes customers with postal information and provides change of address cards and other postal forms as needed.
  • Reports to supervisor all unusual incidents or conditions relating to mail delivery, including condition of street letter boxes and centralized delivery equipment.
  • Becomes proficient, when assigned to a route, in the casing of mail on other routes as assigned.

Security Officer Supervisor

Park Place Owners Association
10.2017 - 09.2020
  • Supervise security personnel, ensuring adherence to protocols and maintaining a safe environment.
  • Conduct regular safety inspections, identifying potential hazards and implementing corrective measures.
  • Collaborate with law enforcement agencies, strengthening relationships to enhance community safety initiatives.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Computerized report writing using Microsoft Word and Excel.
  • Assessed electronic security systems and reported malfunctions.
  • Operate computerized gate access for guests' entry onto property.

Grocery Stock Clerk / Cashier

Publix
12.2015 - 09.2017
  • Stock shelves efficiently, ensuring proper product placement and visibility.
  • Unload trucks, sort and stock merchandise according to store layout and product placement.
  • Maintain inventory accuracy through regular stock checks and adjustments.
  • Collaborate with team members to optimize store layout for improved accessibility.
  • Train new staff on stocking procedures and safety protocols, fostering a knowledgeable team.
  • Increase customer satisfaction with prompt assistance, answering questions, and locating items as needed.
  • Processed customer transactions efficiently using POS systems.
  • Managed cash drawer, ensuring accuracy during shifts.

Counselor

Sunshine After School Program
12.2015 - 09.2017
  • Supervised daily after school activities, ensuring safety and engagement for all participants.
  • Developed and implemented educational programs, enhancing children's skills and knowledge.
  • Resolved conflicts among children, promoting a positive and inclusive environment.
  • Worked with children of varying age, interest, skill, and developmental levels.

Education

High school diploma -

Somerset Academy Central Miramar
Pembroke Pines, FL
06.2015

Skills

  • Experienced with Microsoft Office applications
  • Administrative coordination
  • Proficient in administrative tasks
  • Skilled in digital tools and technologies
  • Filing expertise
  • Skilled in typing accuracy
  • Warehouse operations proficiency
  • Proficient in cash transactions
  • Proficient in CCTV surveillance systems
  • Proficient in customer service
  • Efficient dispatch management
  • Prioritization and scheduling
  • Strong written communication skills
  • Manual handling expertise
  • Product packaging
  • Patience and concentration

Certification

Driver's License

Timeline

Surveillance Operator

The Big Easy Casino
11.2022 - Current

City Carrier Assistant

United States Postal Service
10.2020 - 10.2022

Security Officer Supervisor

Park Place Owners Association
10.2017 - 09.2020

Grocery Stock Clerk / Cashier

Publix
12.2015 - 09.2017

Counselor

Sunshine After School Program
12.2015 - 09.2017

High school diploma -

Somerset Academy Central Miramar

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