Summary
Overview
Work History
Education
Skills
Software
Accomplishments
Timeline
AssistantManager
Matthew Reed

Matthew Reed

Tucson,AZ

Summary

Technical Analyst with 11 years of experience in government, utilities, and startups, including 3+ years in leadership. Skilled in data analysis, statistical modeling, visualization, and Agile/Waterfall methodologies. Expert in extracting insights, coding custom solutions, and managing large-scale projects. Proven ability to collaborate with stakeholders and ensure systems integrity. Passionate about using technical skills for innovative, data-centric projects and continuous improvement.

Overview

11
11
years of professional experience

Work History

IT Business Systems Analyst

Service Business Evolution
04.2021 - Current
  • Took ownership of both internal and external product strategies, leading technology changes and coordinating cross-functional teams by using Agile and Scrum methodologies to seamlessly integrate and execute data-driven IT projects, ensuring alignment with product goals and stakeholder needs
  • Conducted thorough system analysis to identify opportunities for improvement, then custom coded and configured new functionalities and API integrations
  • These enhancements significantly boosted data capabilities, enabling better tracking of progress and more effective planning for future upgrades based on data insights
  • Managed the redevelopment of custom web and mobile applications on AWS, starting with researching technical problems and gathering requirements from stakeholders
  • Led successful data migration from MySQL to AWS RDS, ensuring data integrity and improved system performance by migrating over 5 million data points without any issues
  • Created and maintained detailed system documentation, including user guides, technical specifications, and process workflows, to support ongoing system maintenance, training, and knowledge transfer, ensuring consistency and clarity across teams
  • Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.
  • Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
  • Improved business processes by analyzing system requirements and implementing effective solutions.

Business Systems Analyst - Public Works

Pima County
07.2019 - 04.2021
  • Partnered closely with key stakeholders to design and implement functional solutions that directly aligned with program objectives within Public Services departments
  • Identified problems with tracking and managing key projects in the Office of Sustainability & Conservation
  • Developed and implemented solutions that included new Esri GIS tools, significantly enhancing data accuracy and project efficiency
  • Facilitated a seamless transition during department-wide hardware deployments by properly configuring and replacing over 250 computers, fostering team cohesion, and maintaining productivity
  • Utilized Agile and Scrum methodologies throughout software development lifecycle to ensure timely project delivery and continuous team improvement
  • Provided system analysis for Parks and Recreation Department, collaborating with vendors to identify and resolve system issues, ensuring smooth operations and improved service delivery.
  • Assessed business requirements to create focused solutions.
  • Trained business personnel in use of systems.

IT Business Analyst II - Call Center / Front Office / Billing / Revenue Operations / Human Services

FirstEnergy
05.2013 - 06.2019
  • Maintained rigorous documentation standards as the front-office team SOX liaison and ticket auditor, ensuring strict adherence to regulatory standards and reinforcing team commitment to data compliance
  • Collaboratively configured regulatory rate price changes for millions of customers across multiple states, ensuring meticulous data accuracy within SAP FICO environments
  • Managed and maintained call center systems for multiple locations with over 300 agents, including troubleshooting technical issues, optimizing system performance, and implementing system upgrades to enhance efficiency and customer service
  • Managed cross-functional teams, set clear milestones, and resolved data integration and UI challenges, ensuring increased efficiency and accuracy in customer interactions that was part of a new CRM implementation that was part of a $1 billion smart meter project focused on enhancing data handling and streamlining call center processes
  • Conducted system analysis of the correspondence letters process, which identified key issues and led to server upgrades, ultimately enhancing system reliability and efficiency
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.

Education

MBA - Management

West Texas A&M University
Canyon, TX
12.2016

BBA - Accounting And Computer Information Systems

Kent State University
Kent, OH
05.2014

Skills

  • Requirements Gathering
  • Cross-Functional Collaboration
  • Gap analysis
  • Workflow Analysis
  • Process Documentation
  • Database Design
  • Report Preparation
  • Functional specifications
  • Software development life cycle
  • Stakeholder Relations
  • Production Support
  • Business intelligence tools

Software

SAP

AWS

Atlassian

Azure DevOps

SuccessFactors HRIS

Paychex HRIS

Power BI

Microsoft O365 Suite

Tableau

SharePoint

MySQL

RingCentral - IVR

Zapier

Zoho

Google Suite

Accomplishments

  • Managed the redevelopment of custom web and mobile applications on AWS, starting with researching technical problems and gathering requirements from stakeholders. Adapted to their data needs and implemented solutions that enhanced data tracking. This comprehensive approach resulted in a 25% increase in user adoption across over 100 companies.
  • Developed comprehensive BI reports using SQL, which were used to track and boost engagement by 35% through highlighting data trends and informing strategic business decisions.
  • Facilitated a seamless transition during department-wide hardware deployments by properly configuring and replacing over 250 computers, fostering team cohesion, and maintaining productivity.
  • Managed cross-functional teams, set clear milestones, and resolved data integration and UI challenges, ensuring increased efficiency and accuracy in customer interactions that was part of a new CRM implementation that was part of a $1 billion smart meter project focused on enhancing data handling and streamlining call center processes.

Timeline

IT Business Systems Analyst

Service Business Evolution
04.2021 - Current

Business Systems Analyst - Public Works

Pima County
07.2019 - 04.2021

IT Business Analyst II - Call Center / Front Office / Billing / Revenue Operations / Human Services

FirstEnergy
05.2013 - 06.2019

MBA - Management

West Texas A&M University

BBA - Accounting And Computer Information Systems

Kent State University

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Matthew Reed