Forrest Williams
Summary
Professional sales leader prepared for this role. Demonstrates strong focus on team collaboration and achieving results. Reliable and adaptable, skilled in customer relations, inventory management, and sales strategies. Excels in fostering positive work environment and driving revenue growth.
Overview
7
7
years of professional experience
Work History
Lead Sales Key Holder
Dollar General
03.2024 - Current
- Managed daily cash handling procedures accurately while maintaining strict adherence to loss prevention guidelines.
- Acted as the primary point of contact for store management during times of absence, taking responsibility for all aspects of location operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Used in-store system to locate inventory and place special orders for customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Effectively delegated tasks amongst employees, ensuring a balanced workload and maximizing productivity.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Listened to customer needs and desires to identify and recommend optimal products.
Stocker
Dollar General
08.2023 - Current
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Expedited product replenishment by efficiently unloading delivery trucks and sorting merchandise.
- Reduced out-of-stock situations with regular monitoring of product levels on sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Supported merchandising initiatives through meticulous arrangement of products according to planograms.
- Streamlined restocking processes by consolidating backstock and removing damaged or expired items.
- Increased efficiency of receiving area operations by organizing incoming shipments and verifying packing slips against actual contents.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Demonstrated flexibility in adapting to different store sections as needed, supporting a cohesive stocking team environment across departments.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
Seasonal Helper
UPS
09.2022 - 01.2023
- Paid close attention to instructions from supervisor to complete tasks on time.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Operated company vehicle to ensure package delivery.
- Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
Sales Associate
Beef Jerky Experience
11.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Tracked stock using company inventory management software.
- Prepared large cash deposits with zero discrepancies.
Air Ramp Supervisor
UPS
10.2019 - 05.2020
- Maintained team and operational compliance with all safety regulations.
- Strengthened team operations by refocusing training, optimizing performance and maximizing efficiency.
- Managed administrative and financial tasks such as payroll, recordkeeping and reporting.
- Worked with vendors and internal departments to smoothly accomplish all ramp objectives.
- Supervised and coordinated ground crews loading, unloading and securing aircraft cargo.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
- Trained new employees in areas such as safety procedures or equipment operation.
- Optimized space usage when loading cargo and baggage into aircraft compartments.
Air Ramp Person
UPS Worldport
06.2018 - 09.2019
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew with bags for over five daily flights.
- Coordinated ground crew activities to complete objectives on schedule.
Front Desk Associate
Planet Fitness
12.2017 - 03.2018
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process check-ins.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
No Degree - Computer Science
Indiana University Southeast
High School Diploma -
Jefferson County High School
06.2017
Skills
- Time Management
- Store Opening and Closing
- POS System Operations
- Teamwork and Collaboration
- Cash Handling
- Stocking and Receiving
- Retail sales
- Store operations
- Sales presentations
- Inventory control
Languages
English
Native or Bilingual
Timeline
Lead Sales Key Holder
Dollar General
03.2024 - Current
Stocker
Dollar General
08.2023 - Current
Seasonal Helper
UPS
09.2022 - 01.2023
Sales Associate
Beef Jerky Experience
11.2021 - 06.2022
Air Ramp Supervisor
UPS
10.2019 - 05.2020
Air Ramp Person
UPS Worldport
06.2018 - 09.2019
Front Desk Associate
Planet Fitness
12.2017 - 03.2018
High School Diploma -
Jefferson County High School
No Degree - Computer Science
Indiana University Southeast
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