DEANNA LONG
Westminster,US
Summary
Dynamic professional with a proven track record in customer service management and sales promotion, demonstrated during my tenure at Honeybaked Ham Store. Excelled in employee motivation and guest services, significantly enhancing customer relations. Adept in quick learning and decision-making, I consistently lead teams to exceed sales targets through strategic administrative management and team leadership.
Overview
4
4
years of professional experience
Work History
Seasonal Worker
Honeybaked Ham Store
Huntington Beach, CA
11.2024 - 01.2025
- Cleaned, organized, and maintained backroom storage areas.
- Followed company security procedures for handling large sums of money.
- Used suggestive selling techniques to promote add-on sales.
- Scanned items and checked pricing on cash register for accuracy.
- Stocked shelves with merchandise when needed.
- Offered customers carry-out service at the completion of a transaction.
- Kept check-out areas clean, organized, and well-stocked to maintain an attractive store.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Performed other duties as assigned by management.
Ride Operator
Knott's Berry Farm
Buena Park, CA
01.2023 - 10.2023
- Ensured safety of guests by enforcing ride and park policies
- Assisted with loading, unloading, and securing passengers on rides
- Maintained cleanliness of rides and surrounding area
- Performed daily inspections of rides according to company guidelines
- Monitored guest behaviour while riding attractions
- Operated control panels for ride systems and monitored audio and visual equipment
- Reported any mechanical or operational issues to maintenance staff promptly
- Conducted emergency procedures when necessary in accordance with safety protocols
- Verified rider height requirements for each attraction prior to boarding
- Collaborated with team members to ensure smooth operation of all attractions
- Greeted customers upon arrival at the entrance gates
- Demonstrated knowledge of ride operations, including proper use of restraints
- Inspected ride vehicles and equipment before opening it to the public
- Performed regular tests on rides and documented results accurately
- Provided assistance to guests who required special attention due to disabilities or mobility challenges
- Adhered to all safety regulations while operating the rides at all times
- Resolved customer complaints in a professional manner
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences
CASHIER
Michaels
Huntington Beach, CA
06.2021 - 10.2021
- Operated the cash register for cash, check, and credit card transactions, with excellent accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- I answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Scanned items and checked pricing on cash register for accuracy.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Accepted cash and credit card payments, issued receipts and provided change.
Education
ASSOCIATE - Theater Arts
Orange Coast College
Costa Mesa, CA, US04.2024
HIGH SCHOOL DIPLOMA -
Marina High School
Huntington Beach, CA, US01.2021
Bachelor of Arts - Theater Arts
California State University, Fullerton
Fullerton, CASkills
- Customer Service Management
- Customer Relations
- Employee Motivation
- Decision Making
- Sales Promotion
- Administrative Management
- Team Leadership
- Guest Services
- Quick learner
Timeline
Seasonal Worker
Honeybaked Ham Store
11.2024 - 01.2025
Ride Operator
Knott's Berry Farm
01.2023 - 10.2023
CASHIER
Michaels
06.2021 - 10.2021
ASSOCIATE - Theater Arts
Orange Coast College
HIGH SCHOOL DIPLOMA -
Marina High School
Bachelor of Arts - Theater Arts
California State University, Fullerton
Similar Profiles
Jason WilliamsJason Williams
Sales Associate at Honeybaked Ham StoreSales Associate at Honeybaked Ham Store
Emma CreelEmma Creel
Store Associate at Honeybaked Ham StoreStore Associate at Honeybaked Ham Store
Derick BrazilDerick Brazil
Manager at Honeybaked Ham StoreManager at Honeybaked Ham Store