Summary
Overview
Work History
Education
Skills
Timeline
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MÁRIA ARAUJO

Apopka,FL

Summary

Experienced lending industry professional with expertise in loan coordination and client support. Skilled at managing loan applications and documentation with precision and efficiency. Recognized for fostering team collaboration and consistently achieving desired outcomes, showcasing strong organizational and customer service skills.

Overview

14
14
years of professional experience

Work History

Loan Partner

Home1st Lending
08.2023 - Current
  • Support three loan officers in the review, processing, and timely closing of real estate mortgage loans, ensuring all steps are completed accurately and efficiently.
  • Facilitated communication between clients and lenders to streamline loan processing.
  • Reviewed and analyzed borrower applications for accuracy and completeness.
  • Coordinated with underwriting teams to expedite approval processes.
  • Demonstrated adaptability when handling various types of loans, including conventional mortgages, FHA loans, and VA loans.
  • Contributed to team success by consistently surpassing performance goals in loan closures and application completions.

Mortgage Closer

Digital Risk LLC
08.2021 - 06.2022
  • Prepared, reviewed, and generated closing documents according to client specifications to meet all compliance requirements
  • Addressed questions regarding the closing process and requirements
  • Resolved issues and cleared closing conditions from the underwriting approval before mortgage loan closing
  • Reviewed and approved Closing Disclosure statements with correct fees while complying with TILA and RESPA
  • Requested wire for funding promptly to facilitate on-time funding.
  • Handled as many as 60 closing files each month by effectively organizing, multitasking, and prioritizing closing work

Call Center Specialist

Digital Risk LLC
02.2015 - 09.2015
  • Conducted outbound/ inbound mortgage customer service calls from a call center environment
  • Processed residential loan applications according to established company and regulatory guidelines
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Discussed product pricing with customers and banking officials
  • Reviewed and validated details of loan applications and closing documentation
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences

Mortgage Loan Closer

Wells Fargo Home Mortgage
11.2011 - 01.2014
  • Effectively managed final steps of the closing process to mitigate risk and errors to achieve timely and efficient closings
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files, and tax histories
  • Verified underwriter's loan conditions were satisfied and collateral documents were correctly signed
  • Produced and submitted completed loan packages to title and escrow professionals
  • Created wire initiation and transmitted disbursement of funds on closed loans
  • Reviewed mortgage documents for accuracy, which included title abstracts and insurance forms

Education

Associate of Arts - Human Services, Child & Adolescent Development

Seminole State College of Florida
Sanford, FL
05-2014

Skills

  • Client relationship management
  • Document analysis
  • Achievement-focused
  • Credit assessment
  • Knowledge of mortgage lending regulations
  • Credit checks
  • Loan management
  • Pre-approval process

Timeline

Loan Partner

Home1st Lending
08.2023 - Current

Mortgage Closer

Digital Risk LLC
08.2021 - 06.2022

Call Center Specialist

Digital Risk LLC
02.2015 - 09.2015

Mortgage Loan Closer

Wells Fargo Home Mortgage
11.2011 - 01.2014

Associate of Arts - Human Services, Child & Adolescent Development

Seminole State College of Florida

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