Molly Richmond
4324 Hwy 146, Grinnell,IA
Summary
Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients and families. Experienced in working with clients from diverse cultural and religious backgrounds. Equipped with strong problem-solving abilities, willingness to learn, and poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
Work History
Administrative Assistant
Davis Health Care
05.2024 - Current
- Managed daily office operations, ensuring efficient workflow and timely task completion.
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
- Organized medical records and maintained compliance with privacy regulations.
- Facilitated communication between healthcare providers, patients, and insurance companies to resolve inquiries.
- Streamlined front desk operations by introducing best practices for patient interactions and service delivery.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
Assistant Commercial Underwriter
Grinnell Mutual Reinsurance Company
02.2020 - 05.2024
- Collaborated with agents to develop customized underwriting solutions for commercial clients.
- Championed a culture of continuous improvement by regularly reviewing workflows and implementing innovative solutions to enhance overall performance.
- Effectively managed a diverse portfolio of clients, balancing workload priorities to meet tight deadlines without sacrificing quality.
- Maintained accurate records of underwriting decisions and client communications
- Assisted in training new team members on underwriting guidelines and procedures
- Developed strong relationships with agents to facilitate efficient communication
- Enhanced underwriting efficiency by organizing and prioritizing daily tasks and responsibilities.
Administrative Assistant
Schild Law Office
09.2019 - 02.2020
- Managed case files and legal documents to ensure accuracy and compliance with regulations.
- Drafted legal correspondence and pleadings, enhancing communication efficiency within the firm.
- Maintained electronic filing systems to streamline access to critical legal information and documentation.
- Streamlined invoice processing for legal services, improving billing accuracy and reducing turnaround time.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
Daycare Owner/Provider
Little Loves Daycare
07.2018 - 08.2019
- Supervised daily activities, ensuring safety and well-being of children in care.
- Established positive relationships with parents, providing regular updates on child progress.
- Communicated effectively with parents about their child''s progress, behavior, and milestones achieved during daycare hours.
- Managed daily routines, including meal preparation and nap times, promoting a structured and consistent schedule for children.
- Maintained a safe and nurturing environment for children, ensuring their physical and emotional wellbeing.
- Maintained safe play environment by emphasizing and maintaining cleanliness and organization.
Customer Service Representative
Patriot Bank/First State Bank
08.2006 - 07.2018
- Managed customer inquiries, providing accurate information and resolving issues efficiently.
- Assisted in training new staff on customer service protocols and banking procedures.
- Streamlined account opening processes to enhance customer experience and reduce wait times.
- Monitored transaction accuracy, ensuring compliance with regulatory standards and bank policies.
- Developed relationships with clients to identify needs and promote suitable banking products.
- Analyzed customer feedback to implement enhancements in service delivery practices.
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Managed cash drawer accurately and efficiently, adhering to strict security protocols for vault access and transaction processing.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback on ways to enhance performance levels within the department.
Education
Master of Science - Clinical Mental Health Counseling
Walden University
Minneapolis, MN02-2027
Bachelor’s Degree - Psychology
Buena Vista University
Storm Lake, IA05.2014
Associate of Arts degree -
Indian Hills Community College
Ottumwa, IA08.2012
High School Diploma -
Grinnell Community Senior High School
Grinnell, IA 05-2010
Skills
- Driven by the desire to succeed while empowering others to achieve their full potential
- Extensive customer service background, including directing phone calls, assisting clients and agents with complex inquiries, preparing legal documents, and handling a full range of bank-teller responsibilities
- Proven ability to thrive in confidential environments and adapt seamlessly to diverse industries
- Collaborative team player with a strong record of positive contributions in professional, academic, athletic, and community settings
- Excellent communicator with an approachable, outgoing personality and the ability to connect with people of all backgrounds
- Quick, eager learner with strong organizational skills and the ability to prioritize tasks to meet tight deadlines
- Meticulous attention to detail and exceptional grammatical accuracy
Accomplishments
1. Maintained a 4.0 GPA in Master's program
2. Recognized for exceptional academic performance with invitation to join the National Honor Society for Online Learners-Omega Nu Lambda
3. Recognized as exemplary student with nomination and invitation to join the National Society of Leadership and Success
Affiliations
1. Board President of the Grinnell Fire Auxiliary
2. Board Member of Grinnell United Way
3. Council Member of the UnityPoint Health Patient and Family Advisory Council
Timeline
Administrative Assistant
Davis Health Care
05.2024 - Current
Assistant Commercial Underwriter
Grinnell Mutual Reinsurance Company
02.2020 - 05.2024
Administrative Assistant
Schild Law Office
09.2019 - 02.2020
Daycare Owner/Provider
Little Loves Daycare
07.2018 - 08.2019
Customer Service Representative
Patriot Bank/First State Bank
08.2006 - 07.2018
Master of Science - Clinical Mental Health Counseling
Walden University
Bachelor’s Degree - Psychology
Buena Vista University
Associate of Arts degree -
Indian Hills Community College
High School Diploma -
Grinnell Community Senior High School