Mridula Kanneganti
Katy,TX
Summary
Results-driven Human Resources Analyst skillful in strategic planning, policy integration and performance improvements. Always pursuing ways to maximize efficiency, employee satisfaction and cost savings. Responsive Human Resources Business Partner with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations and performance management, leave of absence and ADA accommodations. Supports clients and effectively balances role of consultant and mentor with gatekeeper to control employer-related risks and grow client's management skills. Thrives on mentoring business owners and managers from small to mid-size employers with proven success at understanding unique business needs to establish genuine relationships as indispensable partner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Human Resources Assistant
BCforward( State Of New Mexico Human Resources Dep
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Handled Over 200 Applications each week.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed performance review processes that promoted continuous improvement, leading to higher levels of productivity across departments.
- Generated detailed reports on key HR metrics, providing valuable insights into departmental performance trends over time.
HR Analyst( District Lead Support)
BCFORWARD( Accenture)- Client UPS
06.2023 - 01.2024
- Assisted District Lead in managing daily operations, including administrative tasks and Supporting District lead with Business and strategy to meet goal of 100 to 200 hires each week.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Implemented effective change management strategies for successful integration of new processes.
- Analyzed current business strategies and identify opportunities for improvement.
- Streamlined communication channels between departments to facilitate better collaboration and decision making.
- Leveraged analytics tools to gain deeper understanding of industry dynamics, informing strategy formulation efforts.
- Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
- Collaborated with cross-functional teams to analyze market trends and identify opportunities for expansion.
- Evaluated existing processes for potential improvements, implementing changes that led to increased profitability and customer satisfaction.
- Aligned strategic objectives with organizational goals by collaborating closely with senior leadership teams.
Talent Acquisition/Human Resources Recruiting Coordinator
BCforward( Accenture) - Client UPS
07.2022 - 06.2023
- Streamlined recruitment process by implementing applicant tracking system, reducing time-to-fill for open positions.
- Managed complete recruitment cycle for entry level and mid level roles in customer service. Conducted background checks to screen and evaluate candidates Maintained accurate records of all recruitment activities in applicant tracking system.
- Troubleshot customer issues and provided solutions in timely and professional manner.
- Collaborated with Message Center team to streamline communication processes and improve response times.
- Demonstrated excellent communication skills to guide candidates through application steps and resolve any issues or concerns.
- Collaborated with HR team to streamline application process, contributing to client and candidate friendly experience.
- Maintained detailed records of candidate interactions and provided regular updates to hiring team regarding candidate progress.
- Played key role in successful launch of Next-Gen Cloud Native Customer Experience (CX) Platform and implementation of application tracking system (ATS).
- Provide valuable assistance to Driver Qualification File team with tasks such as validation, collation, quality control, and ling, contributing to efficiency and accuracy of our processes
- Scheduled and conducted 150 interviews each week during Peak.
Business Partner
DreamDecorzz LLC
06.2022 - 06.2023
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.
- Coordinated schedules and timelines for events.
- Utilized project management skills to keep events on track while meeting deadlines and staying within budget parameters.
- Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with vendors.
- Adapted quickly to unforeseen circumstances or changes in event landscape, implementing contingency plans as needed.
- Managed event logistics and operations.
- Negotiated contracts with vendors and suppliers, securing cost-effective solutions without compromising quality or service levels.
- Managed budgets effectively, monitoring expenses closely to ensure events were delivered within financial constraints.
- Recruited trained, and managed volunteer teams to provide additional support during large-scale events.
- Implemented post-event evaluations to identify areas of improvement and drive continuous enhancement of future initiatives.
- Implemented cost-saving initiatives, resulting in significant reduction in operational expenses.
Cofounder & Partner
Events by Confetti LLC
08.2020 - 06.2022
- Transformed venues into memorable spaces through expertly crafted decorative arrangements.
- Sourced high-quality materials for cost-effective, visually-appealing decorations.
- Collaborated with clients to understand their vision and deliver tailored event décor solutions.
- Coordinated with diverse team of professionals to provide comprehensive event planning services.
- Developed detailed project timelines to ensure smooth execution of event décor tasks.
- Ensured compliance with safety regulations while designing and installing decorative elements at venues.
- Optimized budget allocation by negotiating contracts with suppliers and vendors.
- Achieved client satisfaction by timely delivery of customized event design projects.
Human Resource Recruiter
Tekintel INC
10.2018 - 05.2020
- Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
- Liaised with hiring managers to develop and implement strategies to source and recruit top talent.
- Partnered with hiring managers to clarify position requirements, ensuring accurate job descriptions and candidate expectations.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Facilitated onboarding processes for new hires, fostering positive relationships from day one of employment.
- Conducted over 70 recruiting events to grow passive talent pipeline to prepare for future hiring needs.
Education
Bachelor of Science - Telecommunications Engineering
VISVESVARAYA TECHNOLOGICAL UNIVERSITY
Bangalore, India05.2005
Skills
- Source & Attract Talent
- Interview Scheduling
- Onboard & Nurture
- Organizational Development
- Spend Analysis
- Problem Solving
- Communication Skills
- Business and Strategy planning
- ATS Message center
- Conduent
- Workday
- Salesforce
- Microsoft Excel
- Microsoft Word
- PowerPoint
Timeline
Human Resources Assistant
BCforward( State Of New Mexico Human Resources Dep
01.2024 - Current
HR Analyst( District Lead Support)
BCFORWARD( Accenture)- Client UPS
06.2023 - 01.2024
Talent Acquisition/Human Resources Recruiting Coordinator
BCforward( Accenture) - Client UPS
07.2022 - 06.2023
Business Partner
DreamDecorzz LLC
06.2022 - 06.2023
Cofounder & Partner
Events by Confetti LLC
08.2020 - 06.2022
Human Resource Recruiter
Tekintel INC
10.2018 - 05.2020
Bachelor of Science - Telecommunications Engineering
VISVESVARAYA TECHNOLOGICAL UNIVERSITY
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