Mário Santana
Newark,NY
Summary
Motivated waiter with very friendly personality and flexible approach. Upbeat and anticipating customer needs to facilitate enjoyable experiences. I love talking and interact to different people/cultures. I speak Portuguese, as my first language. English as my second language. And Spanish as my third language (I'm not fluent in Spanish, but I can communicate very well)
Overview
1
1
year of professional experience
Work History
Waiter
Fornos Of Spain Restaurant
04.2023 - 01.2024
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Informed customers about daily and seasonal specials.
- Processed orders and sent to kitchen employees for preparation.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Waiter
City Rub Restaurant
08.2022 - 03.2023
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Bussed and reset tables to keep dining room and work areas clean.
- Processed orders and sent to kitchen employees for preparation.
- Used cash registers and credit card machines to cash out customers.
Education
Bachelor of Science - Sports Studies
UNIVERSIDADE FEDERAL DE OURO PRETO
OURO PRETO - MG - BRAZIL02.2019
Skills
- Front-of-house display creation
- Table Monitoring and Turnover
- Food presentation
- Food sales and promotion
- Food Running
- Hospitality best practices
- Reliable and Responsible
- Tableside Service
- Guest Relations
- Team Player
- Menu Recommendations
- Food and Beverage Upselling
Timeline
Waiter
Fornos Of Spain Restaurant
04.2023 - 01.2024
Waiter
City Rub Restaurant
08.2022 - 03.2023
Bachelor of Science - Sports Studies
UNIVERSIDADE FEDERAL DE OURO PRETO
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