Mrithul Jose

Managed a $23 million worth company in accordance with the policies and regulations set by the organization. Oversaw almost all the operations of the organization and was directly involved in all the expansion ventures.

Identified and initiated closure of loss-making businesses of the company. Mainly discontinuing automobile business and retaining profit making engine oil business along with the core businesses.

Took part in negotiations and maintained a good relationship with clients and vendors for business development.

Identified competitors and took them head on. The result was we were able to overcome much of the competition in core businesses.

Engaged with international, national and statewide entities connected with the company.

Successfully thwarted takeover bid of company properties by Lulu Group International by helping them to identify new locations for their future investments. Lulu is headquartered in Abu Dhabi. The Lulu group has an annual turnover of USD 8 billion.

Based on my input, my company had ventured into real estate. These inputs I was able to formulate while I was holding meetings with Lulu group. I knew that Lulu would be investing in the future. My assumptions were right as Lulu is scheduled to open their new facility in September 2024. Currently the initial real estate portfolio has enormously grown for my company.

Streamlined purchases for various requirements of the company. National level purchases were initiated. Initiated cost control measures.

Overhaul of staff to ensure a high level of team spirit among team members.

Increased budget for advertisements and social media penetration.

Expanded the company to various other business verticals through market research

Clorox is a fortune 500 company based out of California. My role was mainly the creation of design documents for integration using MuleSoft middleware. Anypoint Platform is a leading integration platform for building, deploying and managing API.

Held meetings with Basware, SAP Ariba and Coupa representatives, these are leading supply chain management tool providers in the USA, which Clorox had zeroed in on and was planning to onboard. Helped Clorox leadership team to finalize one of the supply chain management tools best suited for onboarding for supply chain management.

Transferring from on prem to cloud. Negotiated with MuleSoft for taking it to cloud. Was able to work out a solution to fit it within Clorox budget. One advantage with MuleSoft is scalability, can be done vertically and horizontally.

Managing Developers and checking codes to ensure hassle free procedures. Uploading codes to GitHub.

Held meetings with representatives of companies like Deloitte and SAP for implementation of supply chain management tools and reported to the leadership team my findings.

Collaborated with various teams within Clorox. My strengths were adaptability and listening. This ensured I was able to incorporate most of the suggestions in my design document.

Awareness of RAML coding and DataWeave for development helped me in developing efficient API’s

Facilitated communication between different departments in order to resolve issues quickly.

Managed day-to-day operations of the department including scheduling tasks and assigning duties.

Maintained calendars of upcoming events, meetings and deadlines.

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Interpreted and explained work procedures and policies to brief staff.

Resolved customer complaints or answered customers' questions.

Recruited, interviewed and selected employees to fill vacant roles.

Researched and prepared reports required by management or governmental agencies.

Worked for one of their coreshare process for Chase Manhatton bank credit cards.

Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Developed positive relationships with customers through friendly interactions.

Answered customer inquiries and provided accurate information regarding products and services.

Maintained a high level of professionalism when dealing with difficult customers.

Identified opportunities for upselling additional products or services based on customer needs.

Maintained detailed records of customer interactions, transactions and comments for future reference.

Resolved customer complaints promptly and efficiently.

Provided exceptional customer service to ensure customer satisfaction.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Answered inbound calls, chats and emails to facilitate customer service.

Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Provided top quality control and eliminated downtime to maximize revenue.

Contacted customers about potential service upgrades, new services and account changes.