Overview
Work History
Skills
Certification
Education
Timeline
Hi, I’m

Krittanat Sae-Kow

Food & Beverage
Fort Lauderdale,FL
Krittanat Sae-Kow

Overview

1
Certification
11
years of professional experience
22
years of post-secondary education

Work History

Sushi Thai Downtown
Naple, Fl

Head Bartender
02.2022 - Current

Job overview

  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.

Maggiano's Restaurant
Boca Raton, FL

Server Shift Leader
07.2020 - 11.2022

Job overview

  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
  • Conducted meetings with management to discus operational issues and develop ways to improve services.

Thai Spice
Fort Lauderdale, FL

Head Bartender
08.2012 - 03.2020

Job overview

  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Closed out cash register and prepared cashier report at close of business.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Followed strict recipes and drink measurements to minimize product used.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
  • Handled establishment social media accounts, increasing customer traffic and bolstering business.
  • Served high customer volumes during special events, nights, and weekends.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.

Hard Rock Stadium
Miami, FL

Seasonal Bartender in Suite Level (NFL Dolphin)
09.2015 - 12.2018

Job overview

  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Skills

  • Customer Service
  • Time Management
  • Product Development
  • Supply Inventory Management
  • Procedure Preparation
  • Cash Handling
  • Anticipating Guest Needs
  • Food Service Management
  • High-Volume Environments
  • Mixed Drinks Preparations
  • Guest Inquiries
  • Efficient Service
  • Engaging Customers
  • Attentive Service
  • Good Conversationalist
  • Food Allergies
  • Servsafe Certified
  • Taking Inventory
  • Creative Mixology
  • Guest Flow
  • Food Delivery and Service
  • Station Preparation
  • Computer Tracking
  • Cash Handling and Management
  • Brand Loyalty
  • Ability to Lift 30 Pounds
  • Customer Needs Assessments
  • Hospitality and Guest Service
  • Store Merchandising
  • Garnish Preparation
  • Liquor Law Compliance
  • Food Sales and Promotion
  • New Cocktail Creation
  • Portion Standards
  • Serving and Bussing
  • Proper Storage Procedures
  • Place Settings
  • Federal Regulations
  • Performance Strategies
  • Prepare Cocktails
  • Reconciling Cash Drawers
  • Suggestive Selling
  • Restaurant Operation
  • Professional Relationships
  • VIP Support
  • Drink Preparation Knowledge
  • Drink Consistency
  • Stamina and Endurance
  • Safe Food Handling Procedures
  • Sharp Memory
  • Responsible Serving
  • Guest Satisfaction
  • Wine and Liquor Knowledge
  • Sanitation
  • Daily Reports
  • Tracking Systems
  • Bar Operations and Logistics

Certification

  • Certified Sommelier, United States Sommelier Association July 12th-17th 2015

Education

The University of Thai Chamber Of Commerce
126/1 Soi Vibhavadee-Rangsit2, Rachaphisek

BBA from Accounting Information System
03.2001 - 03.2023

Timeline

Head Bartender

Sushi Thai Downtown
02.2022 - Current

Server Shift Leader

Maggiano's Restaurant
07.2020 - 11.2022

Seasonal Bartender in Suite Level (NFL Dolphin)

Hard Rock Stadium
09.2015 - 12.2018

Head Bartender

Thai Spice
08.2012 - 03.2020

The University of Thai Chamber Of Commerce

BBA from Accounting Information System
03.2001 - 03.2023

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Krittanat Sae-KowFood & Beverage