Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Monica Ross

Summary

Experienced purchasing professional with top-notch leadership, program management and planning abilities. Excellent verbal and written communication skills paired with organized nature and advanced problem-solving strengths. Improves policies, reduces waste and supports business needs with efficient, high-quality materials.

Overview

14
14
years of professional experience

Work History

Delivery Assurance Specialist

Quest Global
07.2021 - Current
  • Built working relationships with suppliers to foster loyalty and encourage repeat business.
  • Analyzed performance data, identifying opportunities for process improvements to enhance delivery assurance metrics.
  • Enhanced customer satisfaction through proactive communication and timely resolution of delivery issues.
  • Improved delivery efficiency by implementing strategic planning and route optimization techniques.
  • Worked directly with major Aerospace companies and suppliers to assist and determine risks and assessments for on time delivery, compliance, and assurance.
  • Reviewed BOM metrics to make sure material was available so production remained on time.

Purchasing Manager

Lighthouse Manufacturing
02.2017 - 07.2021
  • Completed monthly profit and loss performance reports.
  • Analyzed market trends and adjusted procurement strategies accordingly for optimal results.
  • Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
  • Coordinated paperwork, updated spreadsheets, and maintained permanent records to comply with ISO strict standards.
  • Cultivated strong relationships with suppliers to maintain and improve levels of customer service.
  • Used Jobboss to authorize and monitor purchase orders and consumables as well as authorize and monitor purchase orders and consumables
  • Created purchasing policies and procedures that complied with company standards and regulatory requirements.
  • Identified opportunities to reduce lead times and improve inventory management.
  • Developed and tracked metrics to measure supplier performance and cost savings.
  • Sourced vendors, built relationships, and negotiated prices.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Achieved cost savings by negotiating contracts and pricing with suppliers.

Customer Service Representative

T-Mobile
03.2014 - 02.2017
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided primary customer support to internal and external customers.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Promoted to floor support to help other reps with questions about customer's accounts. This allowed for quick problem solving and customer satisfaction.

CRMA / DSP

Goodwill Of Northern New England
08.2010 - 03.2014
  • Improved CRMA processes by implementing risk assessment techniques and monitoring procedures.
  • Audited for outdated medication and for shortage of medications or supplies.
  • Managed medication in accordance with policies and procedures related to correct resident, medication, dosage, form and time, Provided direct care support to clients.


Education

Bachelor of Science - Business Management

Southern New Hampshire University
Manchester
05.2023

Skills

  • Supply Chain Optimization
  • MS Office
  • Microsoft Excel - V lookup
  • Vendor Sourcing
  • Problem solving

Production Management

Contract Negotiation

Pricing

Supply Chain Production Planning

ISO 9001

Quality Assurance

Project management

Forecasting

Analysis skills

SAP ERP

Additional Information

Currently on the path of obtaining the following purchasing certifications: (CPP) Certified Purchasing Professional (CPPM) Certified Professional Purchasing Manager (CPDW) Certified Professional in Distribution and Warehouse Management As well as the (PMI) Project Management with concentration in risk management, scheduling, materials management, and communications.

Timeline

Delivery Assurance Specialist

Quest Global
07.2021 - Current

Purchasing Manager

Lighthouse Manufacturing
02.2017 - 07.2021

Customer Service Representative

T-Mobile
03.2014 - 02.2017

CRMA / DSP

Goodwill Of Northern New England
08.2010 - 03.2014

Bachelor of Science - Business Management

Southern New Hampshire University

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Monica Ross