Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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M'rquice Armstrong

Richmond,VA

Summary

Dynamic and dedicated professional with a strong background in customer service at Taco Bell. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Proficient in maintaining workplace safety and cleanliness while demonstrating a positive attitude. Committed to delivering exceptional results in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Team Member

Taco Bell
02.2023 - 06.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Intern

Henrico Parks and Recreation
01.2020 - 09.2022
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Analyzed problems and worked with teams to develop solutions.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.

Crew Member

McDonald's
01.2017 - 12.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

High School Diploma -

John Marshall High Scool
Richmond, VA
05-2024

Skills

  • Customer service
  • Positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Collaboration and teamwork
  • Following instructions
  • Cleaning
  • Flexible schedule
  • Workplace safety

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Languages

English
Native or Bilingual

Timeline

Team Member

Taco Bell
02.2023 - 06.2025

Intern

Henrico Parks and Recreation
01.2020 - 09.2022

Crew Member

McDonald's
01.2017 - 12.2019

High School Diploma -

John Marshall High Scool

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