Associate Of Arts And Sciences - General Studies
University of Mobile
Mobile, AL05.2019
Quorteshia Fleetwood
Atlanta,GA
Summary
Proven leader and efficient Small Business Owner at High Class Business Firm, I excelled in operations management and strategic planning, significantly enhancing customer satisfaction and service quality. My background also includes roles in healthcare, where I spearheaded improvements in patient care and team productivity at Emory University Hospital. Skilled in vendor relations and teamwork, I consistently exceed goals through innovative strategies and effective collaboration. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Education
Skills
- Planning and execution
- Operations Management
- Strategic Planning
- Customer Service Management
- Teamwork and Collaboration
- Team Leadership
- Goal Setting
- Inventory Control
- Staff Management
- Patient Care
- HIPAA Compliance
- Compassionate
- Medical terminology knowledge
- Companionship and emotional support
Timeline
Certified Nursing Assistant Supervisor
High Class Business Firm
2021.01 - Current
Customer Service Executive
John Hopkins University
2019.02 - 2024.08
Medical Assistant Team Leader
Emory University Hospital
2018.04 - 2020.03
Certified Phlebotomy Team Lead
American Health Associates Inc.
2008.04 - 2017.07
Associate Of Arts And Sciences - General Studies
University of Mobile
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Certification
- CMA - Certified Medical Assistant
- PT - Phlebotomy Technician
- Sales Manager Certificate
- Sales Essentials Certificate
- CAP - Certified Administrative Professional
- Certified Nursing Assistant
Work History
Certified Nursing Assistant Supervisor
High Class Business Firm
2021.01 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
Customer Service Executive
John Hopkins University
2019.02 - 2024.08
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
Medical Assistant Team Leader
Emory University Hospital
2018.04 - 2020.03
- Performed tasks as member of line staff to reduce wait time.
- Notified management of compliance and workplace safety issues from department and recommended simple solutions.
- Enhanced patient satisfaction by streamlining phlebotomy process and reducing wait times.
- Enhanced patient comfort by maintaining calm and professional demeanor during blood draw procedures.
- Consistently followed hospital protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Organized daily work based on collection priority.
- Demonstrated adaptability in handling various types of patients, including pediatrics, geriatrics, and special needs individuals.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Supported healthcare providers by preparing examination rooms promptly before each appointment.
Certified Phlebotomy Team Lead
American Health Associates Inc.
2008.04 - 2017.07
- Improved patient satisfaction by consistently providing efficient and accurate blood draws.
- Enhanced team morale with effective communication and proactive problem-solving strategies.
- Streamlined phlebotomy process for better time management and increased daily test completion rates.
- Facilitated cross-training initiatives to enhance overall team skills and versatility in various aspects of phlebotomy responsibilities.
Overview
16
16
years of professional experience
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