Iesha Anderson -Prince

• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Managed budget implementations consisting of about 600 a day, employee evaluations, and contract details.
• Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

• Worked with reception and medical specialist to responded quickly to questions to improve understanding of client medical work orders and charts
• In office or hybrid.
• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.

Reconciled case sensitive information and test result reports to determine accuracy of secure patient file processing.

Experienced medical software and program. Athena, Merge, Pac, Microsoft word, Spreadsheet. Appointments, creation of charts/and MD orders. “Buckets” Provide step one creation of patient office charts, process order and send results.

• Managed smooth processing of results to support office productivity.
• Established administrative work procedures to track staff's daily tasks.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.

• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Supervised guests at front counter, answering questions regarding products.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Approved regular payroll submissions for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Managed inventory control, cash control, and store opening and closing procedures.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.