Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jamie Musser

Jamie Musser

San Bernardino,CA

Summary

Hardworking and caring Advocate working diligently on behalf of unhoused individuals to obtain necessary assistance. I have worked with a variety of youth ages 11-24. Skilled in coordinating personalized goals and resources to meet routine and complex needs. Demonstrated success in building long lasting, trusting relationships with my clients to help them navigate through difficult situations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

TAY Advocate

Family Assistance Program (Welcome Home)
01.2023 - Current
  • Counseling clients during emotionally challenging situations, offering empathy while maintaining professionalism.
  • Working as an in-house staff member in transitional aged youth shelter to be available for their daily needs.
  • Extensive training in Case Management. Attending several training sessions and receiving certificates for each.
  • Completed a 40-hour training in Human Trafficking and Domestic Violence, educating myself to better work with victims.
  • Managing complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
  • Connecting clients to proper resources that specialize in their specific needs.
  • Making referrals to appropriate services, following up to confirm patients received access to required care.
  • Supporting individuals with legal, physical, or mental health concerns in dealing with routine needs and complex problems.
  • Facilitating wellness and life skills groups for participants to develop new hobbies and skills to incorporate in their every day life.

Youth Advocate for Foster Youth

Family Assistance Program (Our House)
03.2022 - 01.2023
  • Evaluated youth during intake process and created goals based on their individual needs.
  • Provided mentorship to young individuals, fostering positive relationships built on trust and open communication.
  • Coordinated events that promoted social interaction among peers, strengthening connections within the community. Such events included art groups, outings, sports and movie nights.
  • Cooked and distributed meals during designated times, incorporating healthy foods into their diets.
  • Trained in crisis prevention in order to intervene in conflict between youth.
  • Housekeeping and teaching participants how to complete chores in an efficient manner.
  • Maintained accurate case records and documentation in compliance with organizational standards and confidentiality guidelines.
  • Liaised between children and social workers to best handle issues specific to youth.

Education

Associate of Arts - English

Crafton Hills College
Yucaipa, CA
05.2021

Skills

  • Case Management
  • Client Representation and Advocacy
  • Crisis Prevention
  • Harm Reduction
  • Life Skills
  • Interpersonal Skills
  • Creative and Critical Thinking
  • Document Management
  • Establishing Effective Relationships
  • Document filing
  • Client Support

Certification

  • Domestic Violence Advocacy 40-Hour Training
  • Human Trafficking Advocacy 40-Hour Training
  • Case Management Certifications
  • Harm Reduction
  • Crisis Prevention

Timeline

TAY Advocate

Family Assistance Program (Welcome Home)
01.2023 - Current

Youth Advocate for Foster Youth

Family Assistance Program (Our House)
03.2022 - 01.2023

Associate of Arts - English

Crafton Hills College

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Jamie Musser