Hi, I’m
Vanessa Henderson
Cordova,TN
Summary
A highly accomplished, dynamic and skilled professional candidate with in-depth knowledge of handling administrative tasks and customer relations. I am seeking a position in your company to improve my knowledge and skills in a renowned organization as well as having the ability to make a positive impact and positive change for the company and people's lives I come in contact with.
Overview
18
years of professional experience
Work History
Vanessa Henderson Coaching
Life and Health Coach
10.2022 - Current
Job overview
- Helped clients build life management and coping skills to handle daily needs and specific stressors.
- Encouraged clients to set and achieve reasonable goals on weekly basis.
- Facilitated group sessions and learning discussions to further objectives.
- Connected clients with available resources to improve plan success.
- Documented behaviors and treatments.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Assisted clients in finding new ways to inspire healthier habits.
- Supported implementation of patient health plan, weight loss programs, and personalized fitness and exercise programs.
Starbucks
Shift Supervisor
07.2021 - 05.2022
Job overview
- Providing high customer service in timely and efficient manner
- Responded to and resolved customer questions and concerns.
- Provided assistance to store manager
- Managing shifts to make sure everything is operating efficiently and goals are met
- Helped with employee development
- Always provided new ideas and implementations to help employee development and store efficiency
- Completed store opening and closing procedures and balanced tills and safe daily
Shelby County Government
Executive Assistant / Deputy County Clerk
05.2018 - 11.2020
Job overview
- Providing high customer service, including management of customers, customer flow, and telephone service, as well as training by example
- Help maintain office duties - data input - scheduling - ordering - purchasing – marketing
- Designing and setting up for employee promotions and events
- Extensive research of writing materials for policies and procedures
- Tracking attendance and scheduling calendar
- Conduct and/or participate in recruitment, interviewing, and hiring of employees
- Stayed on top of customer preferences, technology trends and demand to keep county clerk's office operating optimally.
- Influenced office personnel to take action to improve experiences.
- Possessed and expected highest standards of integrity, ethics and performance from staff.
Enterprise Holdings
Customer Service & Sales Member / Manager
09.2014 - 05.2018
Job overview
- Providing high customer service, including management of customers, customer flow, and telephone service, as well as training by example
- Develop and maintain branch operational plan
- Assessing customer's needs, wants, and providing them with solutions
- Ensures branch complies with company/group policies, procedures, rules and regulations and all applicable laws
- Responsible for new business development and maintain customer and business relationships
- Supervise, mentor, train, coach, evaluate and develop staff
- Conduct and/or participate in recruitment, interviewing, and hiring of branch employees
- Develop plan and actively participated in branch sales and marketing efforts to increase and improve business
- Continuously build knowledge and skills, pursue training and developmental opportunities
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Falcon Landing Luxury Apartments
Office Manager / Resident Retention Coordinator
10.2012 - 09.2014
Job overview
- Worked with potential occupants and leased them apartments
- Worked with tenants and their complaints
- Handled responsibility of problem solving for company
- General office duties including answering phones and data entry
- Maintained good relationships with customers, co-workers and management
- Played role of responsible team member
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
His Ministry Unlimited
Office Manager / CEO Assistant
01.2012 - 09.2012
Job overview
- Run front office - data input - scheduling - ordering - purchasing – making annual calendar
- Making sure everything is running correctly – set up for events and classes
- Extensive research of writing materials and curriculum for classes
- Meeting needs of people through prayer, classes, and counseling.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Green Valley Country Club Apartments
Office Assistant / Leasing Specialist
06.2011 - 12.2011
Job overview
- Worked with potential occupants and leased them apartments
- Worked with tenants and their complaints
- Handled responsibility of problem solving for company
- Maintained good relationships with customers, co-workers and management
- Played role of responsible team member
- Developed correspondence letters, memos and emails.
- Completed clerical tasks such as filing, copying and distributing mail.
Ecclesia Church
Front Office Manager / Service Director / Executive Officer Asst
08.2010 - 06.2011
Job overview
- Run front office - data input - scheduling - ordering - purchasing – making annual calendar
- Coordinated 50+ volunteers
- Made sure everything in service was running correctly and monitored the set up and tear down
- Made sure congregants needs were being met
- Event planning for up to 1,500 people
- Provided help to those in need through prayer, classes, and counseling.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Hard Rock Hotel and Casino
Casino Marketing Specialist
06.2005 - 05.2006
Job overview
- Advertised upcoming events to VIP players
- Analyzed data for VIP players
- Helped organize VIP player trips involving events with casino
- Maintained good relationships with customers, co-workers and management
- Monitored trends in social media, industry and competitive landscape to create new material.
- Identified appropriate marketing channels and target customers for campaigns.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Developed advertisements with impactful messages to stimulate engagement and reach target audiences.
- Strengthened marketing programs to capture new business and take advantage of changing trends in client markets.
Education
Institute of Integrative NutritionNew York
No Degree from Holistic Health
09.2023
Ohio Christian UniversityOhio
Master of Arts from Pastoral Care & Counseling
08.2015
Ohio Christian UniversityOhio
Bachelor of Arts from Psychology
05.2013
Lincoln Christian UniversityNevada
Bachelor of Arts from Human Services
Valor Christian CollegeOhio
Associate of Arts from Evangelism
05.2003
Las Vegas CollegeNevada
from Criminal Justice
Mt. San Jacinto High SchoolCalifornia
High School Diploma
05.2002
Skills
- Professional strengths:
- Familiar with principles and procedures of business management
- Ability to handle multiple projects simultaneously with high degree of accuracy
- Possess excellent phone etiquette and interpersonal skills
- Possess strong analytical skills and performs tasks in given time
- Possess strong customer service, organizational skills, and mentorship
- Possess good time management skills, am punctual and detail oriented
- Client Needs Assessment
- Character Building
- Trauma-Informed Care
- Technical skills:
- Knowledge of basic operating systems like Outlook, Word, PowerPoint, Excel, Yardi, 20, 10, Ralph, and internet
- Familiar with software operating systems like Vista and Windows XP Mac
- Ability to type over 40 words per minute accurately
Volunteer Positions
- Braveheart Ministries – Founder and Life Coach
- Women's Resource Center of Southern Nevada – Guidance Coach
- The Woman's Clinic of Columbus – Guidance Coach
- Hookers for Jesus - Guidance Coach
- The Giving Project of Las Vegas Las Vegas Rescue Mission
- Reformation Memphis - Elder, & Director of Life Groups
- American Association of Christian Counselors
- Shelby County Sheriff's Citizen's Academy 2022
- Hope Preschool
Timeline
Life and Health Coach
Vanessa Henderson Coaching
10.2022 - Current
Shift Supervisor
Starbucks
07.2021 - 05.2022
Executive Assistant / Deputy County Clerk
Shelby County Government
05.2018 - 11.2020
Customer Service & Sales Member / Manager
Enterprise Holdings
09.2014 - 05.2018
Office Manager / Resident Retention Coordinator
Falcon Landing Luxury Apartments
10.2012 - 09.2014
Office Manager / CEO Assistant
His Ministry Unlimited
01.2012 - 09.2012
Office Assistant / Leasing Specialist
Green Valley Country Club Apartments
06.2011 - 12.2011
Front Office Manager / Service Director / Executive Officer Asst
Ecclesia Church
08.2010 - 06.2011
Casino Marketing Specialist
Hard Rock Hotel and Casino
06.2005 - 05.2006
Institute of Integrative Nutrition
No Degree from Holistic Health
Ohio Christian University
Master of Arts from Pastoral Care & Counseling
Ohio Christian University
Bachelor of Arts from Psychology
Lincoln Christian University
Bachelor of Arts from Human Services
Valor Christian College
Associate of Arts from Evangelism
Las Vegas College
from Criminal Justice
Mt. San Jacinto High School
High School Diploma
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