Knowledgeable and dedicated customer service professional with extensive experience in hospitality and service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
CLYDE THOMAS
Charlotte,NC
Summary
Overview
9
years of professional experience
1
Certification
Work History
1501 South Mint Charlotte, NC
Bar Manager
01.2021 - Current
Job overview
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
McCormick And Shmick's Seafood And SteaksCharlotte, NC
Server Captain
10.2018 - 11.2019
Job overview
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Carolina Ale HouseCharlotte, NC
Bartender
02.2017 - 12.2019
Job overview
- Consulted with managers to organize special events and promotions to bring in new customers
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Managed accurate register and produced daily sales reports backing up inventory usage numbers
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
We Ship LLCCharlotte, NC
Customer Service Agent
09.2014 - 01.2017
Job overview
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Recommended products to customers and suggested other options if preferred product was unavailable
- Assisted call-in customers with questions and orders
- Contacted customers to return routine and general calls promptly.
Education
North Atlanta High School
High School Diploma
University Overview
Skills
- Goal Setting and Planning
- Group and Individual Instruction
- Motivational
- Client Engagement
- Personal Training Techniques
Certification
International Sports Science Association Certified Personal Trainer
References
References
REFERENCE Kelly Ager- We Ship LLC 980-432-4048 Tanisha Pendelton - Carolina Ale House 704-449-0147
Timeline
Bar Manager
1501 South Mint
01.2021 - Current
Server Captain
McCormick And Shmick's Seafood And Steaks
10.2018 - 11.2019
Bartender
Carolina Ale House
02.2017 - 12.2019
Customer Service Agent
We Ship LLC
09.2014 - 01.2017
North Atlanta High School
High School Diploma
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