Mrunali Pise
Summary
Dynamic IT professional with experience at Sahana Engineering, excelling in data analysis and software troubleshooting. Proven ability to enhance user experience and provide exceptional technical support. Adept at collaborating with teams and adapting quickly to new challenges, ensuring efficient solutions and improved operational outcomes.
Overview
6
6
years of professional experience
Work History
Student IT Analyst
Campus Technology Services
02.2024 - 12.2024
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Communicated and explained business requirements to team members to understand and implement functional demands.
IT Data Analyst
Sahana Engineering
05.2022 - 08.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Event Management Assistant
MIT World Peace University
05.2021 - 05.2022
- Designed and implemented efforts to publicize events and promote sponsorships.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Hired, trained and supervised volunteers and support staff required for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Evaluated and selected service providers and vendors according to college requirements.
Technical Support Assistant
MIT World Peace University
05.2019 - 05.2021
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Master of Science - Computer And Information Sciences
University of Wisconsin, Parkside
Kenosha, WI12-2024
Master of Science - Master in Computer Applications
MIT World Peace University
Kothrud , Pune, Maharashtra 05.2023
Bachelor of Science - Computer Science
MIT World Peace University
Pune , Maharashtra , India05.2022
Skills
- Data analysis
- Machine learning
- Software troubleshooting
- User experience
- Technical support
- Database management
Timeline
Student IT Analyst
Campus Technology Services
02.2024 - 12.2024
IT Data Analyst
Sahana Engineering
05.2022 - 08.2023
Event Management Assistant
MIT World Peace University
05.2021 - 05.2022
Technical Support Assistant
MIT World Peace University
05.2019 - 05.2021
Master of Science - Computer And Information Sciences
University of Wisconsin, Parkside
Master of Science - Master in Computer Applications
MIT World Peace University
Bachelor of Science - Computer Science
MIT World Peace University
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