Mrunali Pise
Kenosha,WI
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems.Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
3
3
years of professional experience
Work History
Event Management Assistant
MIT World Peace University
05.2021 - 05.2022
- Designed and implemented efforts to publicize events and promote sponsorships.
- Attended conferences and events to stay up-to-date with industry trends and planning standards.
- Hired, trained and supervised volunteers and support staff required for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Evaluated and selected service providers and vendors according to college requirements.
Technical Support Assistant
MIT World Peace University
05.2019 - 05.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Master of Science - Computer And Information Sciences
Master of Science in Computer Information Systems
UW Parkside , Kenosha 05.2025
Master in Computer Applications
MIT World Peace University
Kothrud , Pune, Maharashtra 05.2023
Bachelor of Science - Computer Science
MIT World Peace University
Pune , Maharashtra , India05.2022
Skills
- Time Management
- Resource Management
- Customer Service
- Technical Knowledge
- Creative Thinking
- HTML
- DBMS
- C
- CPP
- MySQL
- Python
Timeline
Event Management Assistant
MIT World Peace University
05.2021 - 05.2022
Technical Support Assistant
MIT World Peace University
05.2019 - 05.2022
Master of Science - Computer And Information Sciences
Master of Science in Computer Information Systems
Master in Computer Applications
MIT World Peace University
Bachelor of Science - Computer Science
MIT World Peace University
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