Summary
Overview
Work History
Education
Skills
Timeline
5b

Tyler Straley

Glen Burnie

Summary

Driven by a goal-oriented approach and exceptional organizational skills, I excelled at Nissan by enhancing workshop efficiency and customer satisfaction. My expertise in sales and customer service, honed across roles like Sales Clerk at Oreily's Auto Parts, significantly boosted repeat business. I'm known for streamlining operations and mentoring teams, achieving notable improvements in performance and morale.

Overview

2025
2025
years of professional experience

Work History

Sales Clerk

Oreily's Auto Parts
  • Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Kept front check out area clean and organized for efficient service.

Automotive Technician

Graham Auto Repair
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.

Seasonal Sales Associate

Clarks Shoes
11.2024 - 01.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.

Automotive Technician

Nissan
02.2023 - 02.2024
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
  • Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
  • Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.

Operations Non-Commissioned Officer

United States Marine Corps
02.2014 - 01.2019
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Ensured timely and accurate reporting with diligent data analysis and validation.
  • Acted as liaison between multiple departments to coordinate joint training exercises effectively.
  • Conducted thorough risk assessments, mitigating potential hazards and maintaining safety standards.
  • Managed personnel for optimal performance, successfully completing various missions and tasks.
  • Collaborated with senior leadership in establishing realistic but challenging goals for teams resulting in increased morale and motivation levels.
  • Developed standard operating procedures, increasing consistency and reducing errors in operations.
  • Trained and mentored personnel in combat operations and tactics.
  • Handled administrative requirements, maintained records and submitted operational reports.

Education

Associate of Arts -

Universal Technical Institute
Long Beach, CA
01-2021

Skills

  • Goal oriented
  • Cash register operation
  • Organization
  • Sales expertise
  • Store maintenance
  • Customer service

Timeline

Seasonal Sales Associate

Clarks Shoes
11.2024 - 01.2025

Automotive Technician

Nissan
02.2023 - 02.2024

Operations Non-Commissioned Officer

United States Marine Corps
02.2014 - 01.2019

Sales Clerk

Oreily's Auto Parts

Automotive Technician

Graham Auto Repair

Associate of Arts -

Universal Technical Institute

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Tyler Straley