Matthew Wood

* This was a temporary position:

• Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
• Performed troubleshooting and tested customer issues via phone, email, and remote assistance software.
• Increased customer retention with personalized support plans tailored to individual needs.
• Resolved technical issues for clients through effective troubleshooting and problem-solving techniques.

• Helping customers with times for inspections in select states that Valvoline does vehicle inspections in
• Responded to customer requests for products, services, and company information.
• Relay information between customer and store management for post service issues of any sort and connect them to the store if need be
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Service customers with their Capital One credit card inquiries
• Process payments for customers
• Process orders for lost card situations
• Help customers with fraud charges and replace credit cards for them
• Direct customers to the right department if they have needs outside of my department abilities

• Engage with customers mostly via inbound sales
• Explain how SimpliSafe security systems work
• Go through a tour of their home to find the system that works best for them
• Explain the companies monitoring services and plans
• Present the offer with the best price possible and then close the sale

• Verified that the company vehicle I used is safe for driving everyday, and keeping up with proper maintenance
• Assisted in pulling orders and made sure the invoices I had the customers sign are correct
• Gathered orders when assistance was needed
• Mixed paint orders according to specific paint codes
• General janitorial duties

• Assisted customers with any needs they called in for regarding Google Fiber services
• Informed customers of installation time frames
• Helped customers with billing
• Processed any type of escalations that may deal with anything from billing to technical issue with internet problems
• Diagnosed TV and internet connection concerns

• At first, worked for Minted, a card and home accessory company
• Assisted customers with card designs
• Verified the customers choices with designs and processed orders upon design agreement
• Processed order replacements for customers when their order came in with any errors or issues
• After the Minted project was done, I switched to the Grub Hub side of the call center
• Helped customers with delivery orders and any delays with them
• Issued refunds when it called for it
• Assisted restaurants with customer or menu issues with what was listed on Grub Hub's website

• Submitted service requests for contractors for work orders for customer needs
• Help with customers complaints and report them accordingly
• Followed up with customers needs if needed

• Respond to customers inquiry about their accounts
• Taking payments over the phone
• Report any complaints or fraud that customers relay
• Educate customers on how they can set up online accounts

• Responded to customers issues and concerns with their Xbox account
• Educated customers on everything that Xbox and its membership had to offer
• Resolved any billing or account issues when need be
• Followed up with customers if the problem is not able to be fixed when on the call with them

• Cleaned and sanitized work areas
• Cleaned and sterilized food hopper and factory processing areas
• Store food in designated containers and storage areas to prevent spoilage
• Operated equipment and adjust operation to maintain product quality
• Inspected and packed the final product