MICHELLE MULLINS
Transcriptionist - Data Entry Specialist
NASHVILLE,TN
Summary
Motivated professional offering proficiency in data entry and audio transcription combined with strong mathematical and analytical thinking skills. Professional team player with exceptional typing, 10-key, and transcription skills. Fast learner who is committed to continuous, self-directed learning. Over 20 years of experience working with a broad array of accounts including high levels of sensitive information. Committed to on-time assignments and maintaining detailed records and vendor management. Extremely detail-oriented worker with proven resourcefulness and reliability.
Overview
25
25
years of professional experience
7
7
years of post-secondary education
Cover Letter
RE: Transcriptionist
Dear Hiring Manager,
Please accept this letter as an expression of my interest in pursuing a transcriptionist position. I am a highly motivated and progress-focused businesswoman with a long-standing background in all areas of administration including extensive data entry. With a track record of initiative and dependability, I have devised strategic initiatives which I believe will prove valuable to your company.
Throughout the course of my career, I have perfected my typing, 10-key and data processing abilities. I am a capable and consistent problem-solver skilled at prioritizing and managing projects with efficiency. I am proficient in the MS Office Suite (Word, Excel, PowerPoint, and Outlook) and own a VEC Infinity 3 transcription pedal and headset.
In my previous roles as a an Administrative Assistant, Executive Assistant, as well as an Accounts Payable Specialist, I contributed time-management, data verification and problem-solving skills toward team efforts and business improvements. I am progressive minded and, because of self-education, strive to stay in tune with new developments in my fields of experience. I have proven to be effective and collaborative with strong critical thinking talents.
Please take a moment to review my online resume and credentials. I would greatly appreciate the opportunity to speak with you regarding my candidacy for the position you’re looking to fill.
Thank you for your consideration and your time.
Sincerely,
Michelle Mullins
Work History
Self-Employed
Uber, Lyft, DoorDash, Instacart, Spark
Sparta, TN
11.2020 - Current
- I currently have over 3500 rides while maintaining a 5-star rating.
- Participated in continuing education and professional development to enhance expertise and skills.
Learning Ambassador
Amazon
Lebanon, TN
12.2019 - 11.2020
- Assimilation Team (Away Team) – Traveled opening new facilities during COVID-19 – MEM6 (09/2020), KickOut, Rebin, Problem Solve
- Coached associates to help raise performance issues
- HazMat Certified
- Member of Women Of Amazon
- Offered feedback to trainees to effectively address company needs.
- Developed and maintained positive, productive relationships with managers, trainees and coworkers.
- Developed and implemented training techniques to reinforce learning concepts and skills.
Assistant General Manager
Fugate Enterprises Dba/ Pizza Hut
Smithville, TN
05.2017 - 12.2019
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Mentored and motivated team members to achieve challenging business goals.
- Motivated, trained, and disciplined employees to maximize performance.
- ServSafe Manager Certified
- Problem Solving
- Managed team schedule with eye for coverage needs and individual strengths.
- Extensive knowledge of labor laws, EEOC, and OSHA
- Resolved problems promptly to elevate customer approval.
- Enforcement of company standards and policies
- Handled cash accurately and prepared deposits.
- Health Inspections
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Acting General Manager when GM was on vacation or out sick
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Accounts Payable Specialist
IDG
Cookeville, TN
03.2014 - 02.2017
- Responded to external vendors and internal managers regarding all aspects of the accounts payable process, including processing invoices for payment for 7 different companies, totaling over $1M/wk
- VLOOKUPS and Pivot Tables
- Generated payments to vendors on a routine schedule and match the check with backup for review by the VP of Finance
- Reviewed automatic payments to ensure correct coding and authorization, as well as, sufficient contracts and documentation
- Developed and maintained a filing system for financial information, records and documents to ensure easily accessible information
- Tracked expenses, prepared analyses of accounts and related financial activity to produce monthly financial reports
- Audit and coding of all credit card bills
- Vouched over a thousand invoices weekly / data entry
- Bank reconciliations; Weekly payables reconciliation
- Extensive use of Excel spreadsheets
- Processed and maintained 1099’s
- Member of the Safety Committee
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Managed invoices for new materials and parts.
- Streamlined productivity by decreasing time-wasting tasks and helping supervisors.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Reorganized accounts payable processes, decreasing supplier payment delays from 45 to 30 days.
- Maintained 100% accuracy while processing $1M worth of payments each week.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Updated accounting ledgers and journals to balance statements and maintain consistent records.
- Assisted manager in conducting internal audits to analyze findings.
Office Manager/CSR/Accounts Receivable Specialist
Heritage Propane
Nashville, TN
03.2011 - 03.2014
- Heritage Propane (Bought out by Amerigas)
- Maintained districts daily receipts and cash on hand and completed the daily cash count;
- Made credit and collection calls to customers as required to reach A/R goals
- Was awarded a plaque for being #1 in the region (5 states), bringing our districts A/R up from 57% to 96.4%.
- Measured and improved customer satisfaction through feedback surveys and analysis.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Answered constant flow of customer calls with minimal wait times.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Updated account information to maintain customer records.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Administrative Assistant
Newmark Knight Frank
Nashville, TN
06.2010 - 02.2011
- (laid off due to economy)
- Commercial Real Estate Brokerage and Capital Investments firm
- Administrative Assistant to 3 brokers in capital investments – 1 in investments, 1 in the multifamily market and 1 in the retail market
- Built and maintained website
- Created all marketing fliers for properties that were for sale or lease
- LOI’s (Letters of Intent)
- CA’s (Confidentiality Agreements)
- Purchased deeds for properties to find owners
- Purchasing of all office supplies
- Set up meetings, conference calls and webinars
- In charge of events pertaining to conferences
- Created all PowerPoint presentations, scheduled venues and planned menus; made sure all was set up and ready on the day of the conference
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Volunteered to help with special projects of varying degrees of complexity.
- Performed research to collect and record industry data.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed filing system, entered data and completed other clerical tasks.
Executive Assistant to the Chief Operating Officer
Newton Oldacre McDonald, LLC
Nashville, TN
09.2008 - 02.2009
- Laid off due to recession
- Answered phones; greeted clients
- Maintained all office machinery (copiers, fax, postage, telephones) including adding postage and ordering postage supplies as well as toners for the office
- Created Excel spreadsheets
- Proofreading and editing
- Approved invoices
- Did online research and investigation of possible future commercial tenants
- Maintained employee attendance log books
- Screened calls and emails and initiated actions to respond or direct messages for COO.
- Processed travel expenses and reimbursements for executive team and senior management.
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Handled confidential and sensitive information with discretion and tact.
- Took notes and dictation at meetings.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Worked with senior management to initiate new projects and assist in various processes.
- Purchased all office supplies
Executive Assistant to the President
Warner Brothers Record Label
Nashville, TN
04.2008 - 09.2008
- Processed travel expenses and reimbursements for executive team and senior management
- Organized and coordinated conferences and monthly meetings.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for the president.
- Volunteered to help with special projects of varying degrees of complexity.
- Screened personal and business calls
- Handled confidential and sensitive information with discretion and tact.
- TEMPORARY POSITION WHILE EXEC. ASST. WAS ON MATERNITY LEAVE
Office Manager/Receptionist
Metal Sales Manufacturing Corporation
Nashville, TN
11.2005 - 04.2008
- Issued identification and security badges
- Responsible for all hiring paperwork and employee file maintenance
- Performed all billing for the branch (approx $1.5M/mth)
- 10-key accuracy 99%
- Implemented and maintained all filing within the branch; organized and cleaned up company files from 20 years back to current
- Made travel arrangements
- Maintained phone system
- Secretary of the Safety Committee - making sure everyone followed proper safety procedures at all times as well as doing safety inspections every month
- Extensive data entry for inventory
- Aided customer service at times – taking orders and entering in the AS400 system
- Events coordinator for summer picnic and holiday meals
- Proofread memos for Operations Manager and Administrative Manager
- Answered central telephone system and directed calls accordingly (15 lines).
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Education
Graphic Design
Full Sail University
Winter Park, FL 05.2019 - 09.2020
Certification in Keynomics -
Keynomics
National Career Readiness Certificate through the State of Tennessee -
State of Tennessee
Nashville, TN 07.2008 - 07.2008
Awarded “PLATINUM” SAP SuperUser Certified - undefined
ServSafe Certified (expires 2025) -
National Restaurant Association
05.2019 - 05.2025
Skills
Transcription/Data Entry/Typing/10-key
Flexible and Adaptable
Analytical and Critical Thinking
Active Listening
Clerical Support
Good Telephone Etiquette
Self-Motivated
Cultural Awareness
Teamwork and Collaboration
Problem-Solving
Excellent Communication
Windows 95, 98, 2007, 2010 and VISTA
QuickBooks
Interpersonal communication
Attention to Detail
Decision-Making
Planning and Coordination
Training and Development
Multitasking Abilities
MS Office Software Proficiency
Adobe Photoshop, Illustrator and InDesign
ESkill Standard Basic Spelling & Grammar (US) Jul 8, 2023 95% My Score
ESkill Standard Data Checking Jul 7, 2023 100% My Score
ESkill Standard General Typing - Audio Jul 9, 2023 98% My Score
ESkill Standard Matching Skills Jul 8, 2023 95% My Score
ESkill Standard Multitasking Simulation Jul 8, 2023 97% My Score
ESkill Standard Numerical Proofreading Jul 7, 2023 95% My Score
ESkill Standard Punctuation (US) Jul 9, 2023 92% My Score
ESkill Standard Regular Typing Skills Jul 7, 2023 99% My Score
ESkill Standard Typing - Medical (Long Version) Jul 8, 2023 100% My Score
ESkill Standard Typing – Medical (Short Version) Jul 8, 2023 98% My Score
Accomplishments
- Single handedly trained over 500 new Amazon employees from the beginning of Covid through the first 9 months of the pandemic.
- While being the only manager on duty at a restaurant, I was given an award for having "Grace Under Pressure" during a severe weather situation where I had to keep employees and patrons safe during the storms, strong winds, and tornado warnings.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Life might be unfolding much differently than you thought, but don't let that ruin your mood. Your new path has the potential to be more amazing than anything you could imagine.
Motivation App
Timeline
Self-Employed
Uber, Lyft, DoorDash, Instacart, Spark
11.2020 - Current
Learning Ambassador
Amazon
12.2019 - 11.2020
Graphic Design
Full Sail University
05.2019 - 09.2020
ServSafe Certified (expires 2025) -
National Restaurant Association
05.2019 - 05.2025
Assistant General Manager
Fugate Enterprises Dba/ Pizza Hut
05.2017 - 12.2019
Accounts Payable Specialist
IDG
03.2014 - 02.2017
Office Manager/CSR/Accounts Receivable Specialist
Heritage Propane
03.2011 - 03.2014
Administrative Assistant
Newmark Knight Frank
06.2010 - 02.2011
Executive Assistant to the Chief Operating Officer
Newton Oldacre McDonald, LLC
09.2008 - 02.2009
National Career Readiness Certificate through the State of Tennessee -
State of Tennessee
07.2008 - 07.2008
Executive Assistant to the President
Warner Brothers Record Label
04.2008 - 09.2008
Office Manager/Receptionist
Metal Sales Manufacturing Corporation
11.2005 - 04.2008
Certification in Keynomics -
Keynomics