Wanjiku Njuguna

• Trained new team members on site policies and procedures.
• Oversaw team of sixteen security officers and managed scheduling and performance evaluations.
• Supervised and evaluated security staff performance to determine compliance with safety regulations.
• Developed improved training methods with focus on public safety and officer awareness.
• Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
• Coordinated with security personnel or other departments to establish safety of visitors and staff of government facilities.
• Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
• Prepared and submitted reports to keep management informed of security activities and developments.

• Trained new and existing staff members in various financial procedures to prepare for job requirements.
• Processed invoices and contacted appropriate parties for timely payment receipt.
• Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
• Reviewed documentation and identified financial discrepancies where applicable.
• Created organizational structures to improve accounting and finance functions by forty-five percent.
• Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
• Drove profit increases through market research and strategic asset management to meet dynamic industry conditions.
• Partnered with IT and operational leadership to develop financial business plans with detailed benchmarks.

• Authenticated hundreds of boarding passes, identification, and passports daily to prevent fraudulent travel.
• Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
• Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
• Developed and maintained positive rapport with passengers and other airport personnel.
• Assisted with deployment of advanced technology and equipment for screening purposes.
• Adhered to strict screening techniques and procedures while conducting individual screenings.
• Retained and implemented knowledge of all applicable Standard Operating Procedures.
• Attended daily briefings with supervisors to discuss issues with security screening processes.

• Recorded accurate and efficient records in customer database.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Evaluated client needs and developed tailored solutions to increase positive customer ratings.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Developed and implemented strategies to increase client retention by thirty percent.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Contributed to team objectives in fast-paced environment.

In this course you will engage in a series of challenges designed to increase your own happiness and build more productive habits. As preparation for these tasks, Professor Laurie Santos reveals misconceptions about happiness, annoying features of the mind that lead us to think the way we do, and the research that can help us change. You will ultimately be prepared to successfully incorporate a specific wellness activity into your life.

What are people most afraid of? What do our dreams mean? Are we natural-born racists? What makes us happy? What are the causes and cures of mental illness? This course tries to answer these questions and many others, providing a comprehensive overview of the scientific study of thought and behavior. It explores topics such as perception, communication, learning, memory, decision-making, persuasion, emotions, and social behavior. We will look at how these aspects of the mind develop in children, how they differ across people, how they are wired-up in the brain, and how they break down due to illness and injury.

How can we explain kindness and cruelty? Where does our sense of right and wrong come from? Why do people so often disagree about moral issues? This course explores the psychological foundations of our moral lives.