Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alison Johnson

Summary


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Senior Account Expert/Customer Retention Specialist

T-Mobile
12.2014 - Current
  • Provided exceptional customer service by proactively anticipating customers needs.
  • Resolved complex account issues quickly and effectively, preserving customer loyalty.
  • Enhanced customer satisfaction by efficiently managing accounts and promptly addressing concerns..
  • Sharpened skills by obtaining required continuing education credits and attending training to keep updated on legislative and industry changes.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.

WellCare Provider Specialist

Teleperformance
06.2008 - 11.2014
  • Handled complex inquiries from providers by applying problem-solving skills leading to satisfactory resolutions.
  • Developed strong relationships with providers, fostering trust and collaboration.
  • Provided exceptional support to providers, and overall satisfaction.
  • Answered provider inquiries via, telephone and written correspondence; while following HIPPA guideline.

Front Desk Receptionist Intern

Teleperformance
08.2013 - 04.2014
  • Supported office staff by completing various administrative tasks such as data entry, scheduling appointments, and handling mail distribution.
  • Managed a high volume of incoming calls, directing them to appropriate departments with professionalism and courtesy.
  • Improved overall workplace morale through friendly interactions with colleagues fostering an inclusive atmosphere where everyone felt valued respected.
  • Streamlined office operations for increased efficiency through effective organization and filing systems.
  • Prepared meeting rooms for presentations, organizing necessary equipment, seating arrangements, catering services as needed.
  • Provided exceptional customer service under pressure during peak business hours while remaining calm and professional at all times.

Reservation Agent

Hilton Hotels Corporation
01.2006 - 03.2008
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Resolved various issues and discrepancies for customers.
  • Provided support during peak periods or staff shortages by cross-training in other areas of the hotel, demonstrating versatility and commitment to customer service excellence.
  • Assisted in training new hires on proper procedures, software usage, and company policies ensuring consistent performance

Veterinary Technician/Receptionist

Various Veterinarian Practices
01.2001 - 07.2005
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.

Education

Diploma - Veterinary Science

Penn Foster Career School
Scranton, PA
01-1995

High School Diploma -

South Aiken
Aiken, SC
06-1993

Skills

  • Problem-solving
  • Attention to detail
  • Multitasking
  • Customer satisfaction
  • Team collaboration
  • Effective communication
  • Decision-making
  • Customer engagement
  • Cash handling
  • Relationship building
  • Product knowledge
  • Professionalism
  • Customer retention
  • Processing payments

Certification

  • [Customer Service Training] 2006

Timeline

Senior Account Expert/Customer Retention Specialist

T-Mobile
12.2014 - Current

Front Desk Receptionist Intern

Teleperformance
08.2013 - 04.2014

WellCare Provider Specialist

Teleperformance
06.2008 - 11.2014

Reservation Agent

Hilton Hotels Corporation
01.2006 - 03.2008

Veterinary Technician/Receptionist

Various Veterinarian Practices
01.2001 - 07.2005

Diploma - Veterinary Science

Penn Foster Career School

High School Diploma -

South Aiken

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