Summary
Overview
Work History
Skills
Timeline
Generic

M. Sally Riley

Kansas City,MO

Summary

Top producing Real Estate Professional. Spirited, resourceful property and project manager. Meticulous, organized, precise and accustomed to multi tasking in detail with ease. Outgoing and approachable with an open door policy promoting exemplary talents in customer service = resident retention. Broad industry experience includes 3,000+ renovations, sales and management of SFR and multi family communities up to 320 units. A passion for the people business with a work ethic that can be matched by few. Once aware of your policies and procedures a self starting, results driven, dynamic communicator who will consistently meet and exceed your expectations with a can do attitude of gratitude.

Overview

26
26
years of professional experience

Work History

Community Manager

KC Urban Living
04.2022 - 12.2023
  • Leasing, collections, evictions, accounting
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Planned and executed promotional activities to drive community engagement and increase occupancy.
  • Vendor management
  • Budget management and internal collaboration.
  • Managed community within established cost constraints overseeing unit renovations to prepare for sale of 3 communities.

Sante Realty Investments

Property Manager
10.2018 - 03.2022
  • Managed take over and complete renovation of 2 distressed apartment communities, total units 200 located in Grandview and Raytown Missouri.
  • Restored rapport with disgruntled residents resolving a back log of deferred maintenance and work orders enabling ease in collecting past due rents resulting in resident retention.
  • Communicated with Regional manager and upper level leaders providing and negotiating bids to execute a plan of action for complete renovation.
  • Elevated quality make ready standards by onboarding talented maintenance techs proactive in daily units, grounds inspections improving curb appeal increasing occupancy as renovated units were completed
  • Managed community within established cost constraints.
  • Effectively managed team of 5 maintenance techs.
  • Developed property operating and capital budgets, prepared specifications and solicited bids for owner approval.
  • Monitored interior and exterior renovation projects and reporting to regional manager any updates on schedule changes or delays.
  • Boosted occupancy 40 % by leveraging market knowledge and successful promotional strategies.
  • Acquired potential buyers and prepared due diligence resulting in the sale of both communities.

Property and Project Manager, REO Broker

Realtor
02.1998 - 09.2018
  • Self established REO business. An REO broker is an asset manager, expert in valuations, renovation project manager, realtor and transaction coordinator. Maintained 20 years based on time task performance consistently holding a 100% score card in valuations, due diligence coordinating complete renovation projects within budget allowance. Curing deferred maintenance issues, renovation project management, creative marketing, property sales, transaction management, agent mentoring. Maintained 20 years until the fall out of REO by establishing strong long term relationships by delivering exemplary service.
  • Performed occupancy checks on new assignments working with occupants on cash for keys agreements to vacate to avoid eviction and or following up filing eviction proceedings when necessary.
  • Collecting vendor proposals and coordinating complete renovation projects.
  • Identified value added solutions to complex problems being resourceful to decrease renovation cost and increase sales.
  • Retained 100% of clients through effective planning, management satisfaction and renovation strategies.
  • Creative marketing to sell as is and renovated homes.
  • Short Sales
  • Deed in lieu of foreclosure assignments
  • Cash for Keys agreements in lieu of eviction
  • Reviewed and executed confidential documents, contracts and disclosures through contract negotiation and transaction management up to closing.
  • Boosted sales at or within 2% of original recommended list price in under 30 days with keen influential and negotiating skills while maintaining excellent curb appeal.

Skills

  • Appfolio, Onesite, Yardi
  • Influential Negotiator
  • Vendor Management
  • Project management / renovations
  • Maintenance Knowledge
  • Analytical and Critical Thinking
  • Marketing / Leasing
  • Conflict Resolution
  • Fair Housing Mandates
  • Accounting / Collections / Evictions
  • Portfolio Management
  • Investment Philosophy
  • Community Engagement
  • Kansas & Missouri Notary
  • 25 Year Licensed Realtor Kansas & Missouri

Timeline

Community Manager

KC Urban Living
04.2022 - 12.2023

Sante Realty Investments

Property Manager
10.2018 - 03.2022

Property and Project Manager, REO Broker

Realtor
02.1998 - 09.2018

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M. Sally Riley