Ms. Ameachel Hall
Miami,FL
Summary
To secure a career emphasizing professional achievement and growth. Enthusiastic and eager to contribute to a team success through hard work, attention to detail and excellent organizational skills. Clear understanding of daily task and training. I am motivated to learn, grow and excel with this company.
Overview
17
17
years of professional experience
Work History
SOCIAL WORKER/ ELIGIBILITY WORKER
Miami Dade County Community Action and Human Services Department
05.2023 - Current
- Administrative Duties
- Check for client Eligibility for program assist
- Process Payment for LIHEAP & LIHWAP
- Answer phones
- Data Entry
- Requesting Office supplies
- Creating folders for clients
- Analyzed trends in client needs through regular reporting practices, informing agency decisions on resource allocation planning efforts accordingly.
- Resolved discrepancies with client applications to verify eligibility.
- Processed and certified documents for accuracy and compliance with government regulations.
- Created and updated tracking spreadsheets using MS Excel.
LETTER CARRIER/ ACTING SUPERVISOR
United States Postal Service
03.2013 - 06.2023
- Delivering mail and packages
- Driving a postal issued vehicle
- Assuring certified mail is delivered on time
- Handling COD packages and collecting the amount due
- Lifting up 30 pounds
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Conducted routine inspections to check quality and compliance with established specifications.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
CUSTOMER SERVICE/ HUMAN RESOURCE ASST
Bright Star
03.2012 - 01.2013
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Checked work history, Criminal background
- Gathering employees contact information and filing it into the Human Resource database system
- Scheduling meetings and conference calls
- Used fax machine, copier, and Microsoft Office
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Conducted exit interviews with terminated employees.
TECHNICAL SUPPORT/ CUSTOMER SERVICE REPRESENTATIVE/ TRAINING/ HUMAN RESOURCE ASST
Teleperformance
08.2007 - 04.2012
- Receiving inbound calls from customers who need assistance with their accounts
- Add and/or remove services on the customers' account
- Process payments made to accounts
- Provides customers with valuable information and other services that sprint offers
- Performs troubleshooting assistance to customers' wireless devices
- Assisted with writing job postings and job descriptions for boards.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
- Worked with HR team to coordinate company events.
- Collaborated with HR team to update policies, ensuring compliance with federal, state, and local labor laws.
- Updated and maintained employee records to respond quickly to requests for information.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
CASHIER / FRONT END SUPERVISOR
Sam's Club
10.2006 - 07.2007
- Organized and coordinated monthly and daily morning meetings
- Organized cashiers' draws
- Greet and assisted customers with processing orders and account payments
- Maintained cashier draw and front end of the store
- Counting cashier draw at the end of the night
- Locking store up for the night
- Reduced wait times for customers through effective management of cashier team.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
MBA - Human Resources Management
St. Thomas University
Miami, FLBBA - Human Resources Management
Strayer University
01.2025
High School Diploma -
Miami Northwestern Senior High School
Miami, FL06.2004
Skills
- Experience with Internet and Microsoft Office
- Strong leadership and organizational skills
- Excellent written and communication skills
- Training in PeopleSoft
- Data entry
- Basic training in ATS
- Administrative Skills
- Recruitment
- High social awareness
- Background Checks
- Records Management
- Recruitment and hiring, and Exit Interviews and Processes
Timeline
SOCIAL WORKER/ ELIGIBILITY WORKER
Miami Dade County Community Action and Human Services Department
05.2023 - Current
LETTER CARRIER/ ACTING SUPERVISOR
United States Postal Service
03.2013 - 06.2023
CUSTOMER SERVICE/ HUMAN RESOURCE ASST
Bright Star
03.2012 - 01.2013
TECHNICAL SUPPORT/ CUSTOMER SERVICE REPRESENTATIVE/ TRAINING/ HUMAN RESOURCE ASST
Teleperformance
08.2007 - 04.2012
CASHIER / FRONT END SUPERVISOR
Sam's Club
10.2006 - 07.2007
MBA - Human Resources Management
St. Thomas University
BBA - Human Resources Management
Strayer University
High School Diploma -
Miami Northwestern Senior High School
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