Matilde F Santana

Work History

Certified Pharmacy Technician

Clinica Family Health and Wellness

07.2010 - Current

Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Increased customer satisfaction by delivering friendly, personalized service during transactions.
Maintained accurate inventory levels for efficient pharmacy operations and cost control.
Counted, measured, and compounded medications following standard procedures.
Communicated directly with doctors offices via telephone, fax and email.
Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Counted and labeled prescriptions with correct item and quantity.
Fostered strong relationships with local healthcare providers, promoting collaboration for optimal patient outcomes.
Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
Maintained drug inventory levels by ordering necessary medications and supplies.
Conducted frequent audits to ensure adherence to state standards and corporate guidelines.

Lead Veterinary Technician

Banfield Pet Hospital

07.2002 - 08.2008

Managed adjoining veterinary supply shop that sold medications, animal food, and pet equipment.
Provided exceptional customer service by greeting clients warmly, answering questions knowledgeably, and scheduling appointments efficiently.
Reduced patient stress by providing compassionate handling and creating a calm atmosphere during examinations and treatments.
Mentored junior veterinary technicians on best practices within the clinic environment while fostering teamwork among staff members.
Maintained detailed medical records for each patient, resulting in accurate diagnoses and effective treatment plans.
Streamlined inventory management processes to maintain optimal levels of medical supplies and equipment for daily clinic operations.
Assisted veterinarians with surgical procedures, ensuring accurate preparation of instruments, medication administration, and post-operative care.
Coordinated with external laboratories for prompt and accurate diagnostic test results, aiding veterinarians in determining the best course of treatment.
Demonstrated strong leadership skills by overseeing daily clinic operations while delegating tasks appropriately to ensure smooth functioning of the practice.
Assisted veterinarians in emergency situations by providing timely and effective support, ultimately resulting in successful patient outcomes.
Implemented thorough sanitation protocols to reduce the risk of infection and promote overall clinic hygiene standards.
Conducted diagnostic testing including blood draws, urinalysis tests, radiographs for accurate diagnosing of various medical conditions in animals.
Fostered a positive work culture within the clinic by promoting open communication channels among staff members which resulted in increased job satisfaction.
Educated pet owners on preventative care measures such as vaccinations, dental care, nutrition management, parasite control strategies to improve pet health outcomes.
Performed skilled nursing care tasks such as wound dressings changes or IV catheter placements under veterinarian supervision.
Restrained animals to protect veterinarians from potential harm.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Restocked surgical and office supplies to keep all necessary materials easily accessible.
Administered medications to animals in treatment and documented changes in condition.
Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Administer medications, vaccines and treatments as instructed by veterinarian.
Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
Educated clients on nutrition, preventive health and other animal care.
Performed fecal examinations, urinalysis and bloodwork.

Certified Pharmacy Technician

Ward Road Pharmacy

06.2008 - 06.2010

Answered incoming phone calls and addressed questions from customers and healthcare providers.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Assisted in preparation, distribution and storage of pharmaceuticals.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
Counted and labeled prescriptions with correct item and quantity.

Veterinary Technician

Vrcc - Veterinary Referral & Critical Care

08.2007 - 06.2008

Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
Restrained animals to protect veterinarians from potential harm.
Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
Administered medications to animals in treatment and documented changes in condition.
Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Collected patient biopsies and blood samples for laboratory analysis.
Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
Triaged incoming patients to determine treatment needs and urgency of care.
Improved patient care by assisting veterinarians in diagnosing and treating animals.
Recorded symptoms and documented medical observations to inform treatment decisions.
Conducted laboratory tests to assist in diagnosis of animal diseases, facilitating timely treatment plans.
Documented patient history and treatment details, maintaining accurate and up-to-date medical records.
Collected and prepared specimens for laboratory testing.
Filed daily progress records, surgery logs, x-ray logs, and routine records.

Overview

Work History

Certified Pharmacy Technician

Lead Veterinary Technician

Certified Pharmacy Technician

Veterinary Technician

Education

Bachelor of Science - Veterinary Technology Program( Animal Science)

Associate of Applied Science - Pharmacy Technician Program

Certification

Summary

Timeline

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