Dedicated professional with extensive experience in customer service and data entry, proficient in managing relationships, maintaining accurate records, and delivering exceptional support. Adept at utilizing CRM systems and providing high-quality service in diverse environments.
Hi, I’m
Ashley Walker
Administrative, Customer Service, and Data Entry
Lansing,Michigan
Summary
Overview
15
years of professional experience
4
Certification
Work History
The Salvation Army
Development Director
07.2023 - 07.2024
Job overview
- Managed donor relations and maintained accurate records in Salesforce
- Provided live chat support and coordinated fundraising events
- Assisted with community grant applications and advisory board recruitment.
The Salvation Army
Intake Receptionist / Pantry Coordinator
09.2022 - 07.2023
Job overview
- Delivered exceptional customer service in person and via phone
- Scheduled appointments and provided program information to clients
- Maintained accurate records in CRM and managed food inventory.
Needham Solutions
Marketing and Creative Coordinator
02.2022 - 06.2022
Job overview
- Provided administrative support including invoicing and customer service
- Conducted data entry and managed CRM files.
IMPCO / Sinica
Administrative Assistant / Graphic Design
09.2021 - 02.2022
Job overview
- Conducted data entry, compiled email lists, and managed email campaigns
- Provided administrative support and handled client inquiries.
Time, Etc.
Virtual Assistant
10.2019 - 10.2021
Job overview
- Entered data accurately and scheduled appointments for clients
- Provided email and messaging support to address client inquiries.
IMPCO Microfinishing
Sales & Marketing Coordinator
02.2015 - 02.2019
Job overview
- Input sales orders and data into ERP systems and maintained tracking logs
- Enhanced customer satisfaction by 65% and managed inventory.
Education
Sessions College of Professional Design
Graphic Design
03.2018
University Overview
4.0 GPA, mastering design software tools including Adobe Photoshop and Illustrator.
The Art Institute of Michigan
Associate Degree in Marketing, Management and Merchandising
03.2013
University Overview
President’s list, 4.0 GPA.
Skills
- Customer Service Excellence: Strong ability to deliver high-quality service and support to diverse clientele
- Data Entry & Record Management: Accurate and efficient data entry skills with a focus on maintaining organized records
- CRM Proficiency: Experienced in using Salesforce and Centrix for effective client and donor management
- Microsoft Office Suite: Proficient in Excel and Word for data analysis, reporting, and documentation
- Communication & Problem Solving: Excellent verbal and written communication skills; adept at resolving customer issues efficiently
- Administrative Support: Skilled in scheduling, appointment management, and handling administrative tasks with precision
- Event Coordination: Experienced in planning and organizing events, ensuring smooth operations and excellent participant experiences
Certification
- Managing Multi-Channel Automation Campaigns, Vbout Academy, 02/01/22
- Microsoft Excel Advanced, BCI Institute, 04/01/17
- Microsoft Excel 2013, Technology Institute, 12/01/15
Volunteer Experience
Volunteer Experience
The Salvation Army, Clothing Closet Manager & Community Meals Assistant, 03/01/22, 07/31/24
References
References
References available upon request.Languages
English
Native language
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Work-life balanceCareer advancementFlexible work hoursWork from home optionPaid time offPaid sick leavePersonal development programsHealthcare benefitsSoftware
Microsoft Office 365
Google Suite
Sales Force
Slack
Adobe Creative Suite
Canva
Zoom
Timeline
Development Director
The Salvation Army
07.2023 - 07.2024
Intake Receptionist / Pantry Coordinator
The Salvation Army
09.2022 - 07.2023
Marketing and Creative Coordinator
Needham Solutions
02.2022 - 06.2022
Administrative Assistant / Graphic Design
IMPCO / Sinica
09.2021 - 02.2022
Virtual Assistant
Time, Etc.
10.2019 - 10.2021
Sales & Marketing Coordinator
IMPCO Microfinishing
02.2015 - 02.2019
Sessions College of Professional Design
Graphic Design
The Art Institute of Michigan
Associate Degree in Marketing, Management and Merchandising