Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Baloy Wilson

Highlands Ranch,Colorado

Summary

Dynamic Technical Delivery Manager at Comcast Technology Solutions with a proven track record in project management and cross-functional collaboration. Expert in Agile methodologies, I led initiatives that significantly improved customer satisfaction and streamlined processes. My strong communication skills and proactive approach ensure successful project delivery and team motivation. Results-driven Technical Delivery Manager with a proven track record of high productivity and efficient task completion. Skilled in project management, Agile methodologies, and IT service management. Excel at leadership, communication, and problem-solving to deliver projects on time and within budget. Committed to fostering team collaboration and driving continuous improvement processes. Skilled in managing complex IT projects from conception to deployment, ensuring alignment with business goals. Possess deep understanding of project lifecycle, risk management, and stakeholder communication strategies. Strengths include leadership, problem-solving abilities, and adaptability to changing technology landscapes. Have successfully led teams to deliver projects on time and within budget, improving operational efficiency and client satisfaction. Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills. Goal-oriented technology leader and trusted business partner recognized for leveraging information security, applications, networking, operations and risk management to drive business growth. Strategic with consultative approach to identifying requirements and opportunities for organizational transformation. Interprets and communicates complex policies and procedures to others and applies significant tact and diplomacy. Committed to delivering exceptional service, excellence and application of ITIL and proven approaches that meet customer requirements and achieve process efficiencies. Results-focused, professional with several years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives. Demonstrates expertise in vdi, desktop, remote access, thin clients and video conferencing. Highly-effective communication facilitator and contributor to key partnerships, projects and collective team objectives across, telecom, network, hosting, security, governance and vendor management to achieve positive impact on all business outcomes.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Technical Delivery Manager

Comcast Technology Solutions
Englewood, Colorado
02.2022 - Current
  • Led strategic planning sessions for design and construction management.
  • Maintained strong relationships with vendors to secure cost savings on hardware or software purchases.
  • Facilitated communication between cross-functional departments to ensure smooth transition from development to deployment phase.
  • Identified, addressed and either resolved or escalated project issues.
  • Prepared reports outlining project status, progress updates, milestones achieved, risks identified and resolved.
  • Identified gaps in current processes or procedures and developed action plans for improvement.
  • Kept project teams on-task with proactive control of budgets, schedules and scopes.
  • Worked closely with sales teams to ensure client satisfaction from acquisition to proposal phases.
  • Established processes for efficient issue resolution between customers and technical teams.
  • Led team meetings to review project goals and provide feedback on individual performance.
  • Oversaw the development of technical solutions that met customer needs while staying within budget constraints.
  • Updated project plans based on changing objectives, specifications, and staff availability.
  • Managed and coordinated technical delivery teams to ensure successful implementation of projects.
  • Maintained project schedules by managing deadlines and adjusting workflow.
  • Coordinated with stakeholders to define project scope and objectives.
  • Provided guidance on best practices for software engineering, system architecture, and product design.
  • Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.
  • Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
  • Coordinated with stakeholders to define project scope and objectives, develop detailed plans and timelines, and track progress against goals.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Identified needs of customers promptly and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Program Manager

Comcast Cable Corporation
Centennial, CO
05.2018 - Current
  • Company Overview: Awardee of the Comcast Circle of Success 2019 in the Product Innovation space for the automation project that provided significant improvements in the fiber outage identification and raised the XOC Operations QBR (Quality Breakfix Response) metrics
  • This significantly reduced Trouble Calls, Call-In-Rates and positively impacted our customers’ experience
  • Product Owner and Scrum Master for XOC Operations software development team responsible for developing and maintaining tools and applications that support field technicians and service desks to maintain and restore fiber outages on a timely and efficient manner
  • Leads a high-performing agile team and responsible with managing the team’s workload, velocity, delivery of value and team’s adherence to agile framework and ceremonies
  • Responsible with gathering and understanding the requests and requirements from the stakeholders
  • These requirements are then communicated to the Software Developers for design and implementation
  • Awardee of the Comcast Circle of Success 2019 in the Product Innovation space for the automation project that provided significant improvements in the fiber outage identification and raised the XOC Operations QBR (Quality Breakfix Response) metrics
  • This significantly reduced Trouble Calls, Call-In-Rates and positively impacted our customers’ experience

Senior Software Delivery Manager (Consultant)

Charter Communications
Greenwood Village, CO
06.2017 - 03.2018
  • Spearheaded the deployment of the Software Engineering Security Solutions such as Veracode, Twistlock and Penetration Testing of the Software Engineering environment
  • Created and organized the Software Security Roadmap in line with Charter’s security priority and initiatives
  • Created and documented the Software Engineering Security Architecture’s process and procedures in Chalk and Jira to track day-to-day milestones and activities
  • With my certification and background in Agile Methodology, organized a brand new agile team tasked to improve and harden one of Charter’s initiative – auto-scaling, alerting and monitoring of Microservices and Platform
  • This includes organizing the team’s cadence, velocity and sprints both in Jira and Chalk
  • Scrum Master for the Spectrum Alerting and Scaling team who oversees the team’s day-to-day needs, progress and productivity
  • Spearheads the team’s agile ceremonies such as Demo, Retrospective and Sprint Planning

Senior Staff Engineering Program Manager

Dish Technologies
Englewood, CO
06.2006 - 06.2017
  • Spearheaded the successful launch of Dish’s newest flagship receiver – Hopper with Sling 3
  • This is the most complicated first-ever satellite receiver with sixteen tuners, 2-Terabyte hard drive, quad-view and with HopperGo mobile drive support
  • This receiver is a multi-million dollar project that was launched in 2016 and won numerous awards including, The Best of CES - Home Theater Product 2016
  • Spearheaded the successful launch of Dish’s Hopper with Sling receiver
  • This receiver is the first of its kind to have built-in Sling technology that lets you watch your favorite shows anytime, anywhere in the world as long as there is Wi-Fi connection
  • This receiver is a multi-million dollar project that was launched in 2013 and won CES Product of the Year
  • Managed the integration of Netflix into the set-top box software
  • Worked closely with the Netflix Program Manager to align release dates and milestones
  • Managed the software development, integration and release of the following accessories: Sling dongle for Hopper 2; USB Wi-Fi dongle for Hopper & Hopper 2 (first generation); Touchpad & Voice Remote and Easy remote
  • Scrum Master for XIP and ZIP teams and conducts twice a week meetings to discuss project status, test results, customer concerns & milestones and uses Jira to track teams’ progress
  • These meetings are attended by Software Directors, Software Leads, Dish Tech Ops, Test Teams and Program Managers
  • Provides clear direction and communication of the defined milestones, plans and goals to cross-functional teams within the organization
  • Led geographically dispersed teams such as software developers in Europe and QA teams in India
  • Prepared and presented Executive Reports to Senior Management to facilitate transparency of XIP and ZIP projects’ status and alignment of milestones & expectations
  • Managed prioritization and scheduling of overall company projects for Software Configuration and QA Departments’ backlogs

Global Manufacturing Program Manager

Echostar Technologies
Englewood, CO
04.2004 - 06.2006
  • Liaised between Echostar Engineering and Contract Manufacturers to ensure smooth process in manufacturing satellite receivers
  • Responsible with ensuring manufacturability of product designs
  • Directed and coordinated the production, processing and distribution of manufactured satellite receivers from the factory to the distribution centers
  • Responsible with ensuring that products were produced on time and are of good quality
  • Oversaw the production process and managed the production schedule
  • Conducted quarterly audit of the manufacturing processes at the Contract Manufacturer in Mexico

Software Configuration Specialist

Echostar Technologies
Englewood, CO
01.2001 - 04.2004
  • Earned the Configuration Management II Certification from the Institute of Configuration Management, Arizona State University
  • Two-time awarded of the Engineering Department's Employee of the Month (May 2001 for the dedication and excellence in mastering the SCM process and providing accurate and timely software release support; February 2003 for the continued high level of efficiency and accuracy to meet requested schedules for software versions going into test)
  • Defined, documented and implemented Standard Operating Procedures in auditing software labels and verifying builds for all Legacy, OpenTV and EAVS Products
  • Training new SCM Technicians on the Standard Operating Procedures
  • Spearheaded the implementation of the Software Configuration Management signing process for Echostar Advanced Security Products to ensure security of Echostar receiver boxes
  • Administered several tools to ensure quality software (PVCS Version Manager - a version control application used by software engineering; Dimensions - an application used to track and archive test requests and reports)

Customer Service Representative

Dish Network
Littleton, CO
07.2000 - 01.2001
  • Conceptualized a system improvement proposal in the Order Entry Department targeting to increase productivity of the data encoders and defined an error-free standard working procedure

Quality Assurance Engineer

Amkor Technologies Philippines
Muntinlupa City, Philippines
03.1998 - 02.2000
  • Defined and implemented Quality Systems and Programs to support operations and company's key imperatives (Statistical Process Control, Failure Mode and Effect Analysis, Total Quality Management)
  • Conducted trainings to help educate engineers, operators and quality inspectors on these systems and programs
  • Element champion in all Customer Audits, ISO9000 and QS9000 at the manufacturing plant
  • Team leader in handling Customer Corrective Action Request and over-all team coordinator of all 8-Discipline, a problem solving tool used to correct and prevent customer issues and complaints

Industrial Engineer

Amkor Technologies Philippines
Muntinlupa City, Philippines
02.1996 - 03.1998
  • Defined and implemented Standard Work Procedure for factory operators and established the most effective workplace layout that yielded the maximum productivity of the factory with lesser time and minimal cost
  • Conducted Consumption Study of all direct materials used in production of microchip that decreased the cost incurred in the consumption of materials and supported the waste minimization of the company
  • Conducted a Time and Motion Study on the Units-per-Hour (UPH) of all machines in the production line per station
  • Determined the station's capacity, identified the different activities involved in the operation and eliminated non-value added activities, thus reducing manufacturing cycle time and increasing productivity

Education

Bachelor of Science - Industrial Engineering, Chemical Engineering

De La Salle University
Manila, Philippines
09.1995

Skills

  • Proficient in Jira
  • Proficient in Confluence
  • Proficient in Workfront
  • Highly organized
  • Detail oriented
  • Proactive
  • Self-starter
  • Strong written communication skills
  • Strong verbal communication skills
  • Experience with New Product Introductions
  • Knowledgeable in Agile Methodologies
  • Advocate of Process and Procedure development
  • Advocate of Process and Procedure alignment
  • Ability to work on multiple large-sized projects
  • Ability to work on high complexity projects
  • Ability to work in a diverse organization
  • Ability to work in a dynamic workplace
  • Ability to work with cross-functional teams
  • Ability to work with multi/off-site teams
  • Ability to inspire team members
  • Ability to motivate team members
  • Ability to adapt to new ideas
  • Ability to adapt to changes
  • Project management
  • Agile methodologies
  • Cross-functional collaboration
  • Customer satisfaction
  • Team leadership
  • Plan projects
  • Schedule management
  • Team building
  • Deliverables management
  • Scrum Methodologies
  • Project development
  • Project tracking
  • Communication
  • Verbal and written communication
  • Technology implementation
  • Lead teams
  • Organizational skills
  • Effective communication
  • Team collaboration
  • Multi-stakeholder asset management

Affiliations

  • Member of WICT (Empowering Women in Media, Entertainment & Technology)
  • Spearheads Annual Operation Christmas Child with Samaritan's Purse
  • Loves to travel - learn and discover new cultures, specially food! Travel has taught me a lot about myself and things I didn't learn in school.

Accomplishments

  • Comcast Elite Awardee of Circle of Success for Innovation (San Diego May 2019)

Certification

  • Scaled Agile Framework (SAFe) Program Consultant Certified (Certificate ID: 71711248-8959)

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Technical Delivery Manager

Comcast Technology Solutions
02.2022 - Current

Program Manager

Comcast Cable Corporation
05.2018 - Current

Senior Software Delivery Manager (Consultant)

Charter Communications
06.2017 - 03.2018

Senior Staff Engineering Program Manager

Dish Technologies
06.2006 - 06.2017

Global Manufacturing Program Manager

Echostar Technologies
04.2004 - 06.2006

Software Configuration Specialist

Echostar Technologies
01.2001 - 04.2004

Customer Service Representative

Dish Network
07.2000 - 01.2001

Quality Assurance Engineer

Amkor Technologies Philippines
03.1998 - 02.2000

Industrial Engineer

Amkor Technologies Philippines
02.1996 - 03.1998

Bachelor of Science - Industrial Engineering, Chemical Engineering

De La Salle University

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Baloy Wilson