Bernadette Caldwell-Pratt
ochlocknee
Summary
Detail-oriented Unit Secretary with expertise in communication and organization. Proven ability to manage front desk operations and ensure data confidentiality, contributing to efficient healthcare service delivery.
Overview
10
10
years of professional experience
Work History
Unit Secretary/ TMRC
Tallahassee Memorial Hospital
Tallahassee
06.2016 - Current
- Managed incoming calls and directed them to appropriate departments.
- Scheduled patient appointments and maintained calendar accuracy.
- Organized patient records and ensured data confidentiality.
- Coordinated with medical professionals to facilitate smooth operations.
- Managed the front desk area ensuring neatness at all times.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Greeted visitors and patients in a courteous and friendly manner.
Education
Associate of Arts -
CUNY
NewyorkSkills
- Electronic health records
- Appointment scheduling
- Data entry
- Medical terminology
- Front desk management
- Patient relationship management
Timeline
Unit Secretary/ TMRC
Tallahassee Memorial Hospital
06.2016 - Current
Associate of Arts -
CUNY