Msbrian Baltrip
Houston,TX
Summary
I am A Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environments. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Also a Highly-motivated employee with the desire to take on new challenges , Strong work ethic, adaptability, and exceptional interpersonal skills. I Adapt at working effectively unsupervised and quickly mastering new skills.
I perform as A Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Im currently Seeking entry-level opportunities to enhance abilities while contributing to company growth and becoming a great asset to your company .
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Modivcare
Atlanta, Georgia, United States, GA
11.2023 - Current
- Receive and document customer concerns while ensuring all relevant information is correct in a timely manner
- Ensure all company procedures are followed
- Ensure accurate trip data is input in our systems
- Demonstrate a personal commitment to producing high-quality work
- Refer unresolved customer grievances to designated department for further investigation and resolution
- Multitask effectively and efficiently to extract necessary information from multiple systems
- Review and educate members on our services and their insurance coverage.
REMOTE CUSTOMER SERVICE
Salelytics
Beaumont, TEXAS
02.2022 - 11.2023
- Conducted market research to identify potential customers and new business opportunities.
- Actively participated in team meetings with other members of the organization's sales department.
- Developed training programs for new employees on outbound sales techniques and best practices.
Customer Service Representative
Conns
Beaumont, Texas
03.2019 - 06.2021
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
MARIAN HIGH SCHOOL
Houston, TX05-2016
Some College (No Degree) - MEDICAL BILLING AND CODING
NTI CAREER INSTITUTE
Houston, TXSkills
- Inbound and Outbound Calling
- Paperwork Processing
- Product Knowledge
- Scheduling
- Consultative Sales
- Complaint resolution
- Call Management
- Data Entry
- Positive and professional
- Appointment Scheduling
- Account updating
Certification
MEDICAL BILLING AND CODING CERTIFICATION
Timeline
Customer Service Representative
Modivcare
11.2023 - Current
REMOTE CUSTOMER SERVICE
Salelytics
02.2022 - 11.2023
Customer Service Representative
Conns
03.2019 - 06.2021
High School Diploma -
MARIAN HIGH SCHOOL
Some College (No Degree) - MEDICAL BILLING AND CODING
NTI CAREER INSTITUTE