Mindy Scales
Charlotte,NC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Director of Business Development
Norton Staffing And Recruiting
04.2023 - Current
- Hired and managed team of 3 Directors of Operations and their staff across 3 states.
- Supported operations for over 100 active contracts with healthcare, education clients.
- Established, initiated and optimized business development strategies based on company goals to grow from providing nursing staffing to education, behavioral health and hospitality staffing.
- Researched and facilitated mandated operating requirements to meet our client's needs based on varied state laws and regulations.
- Conducted regular team meetings to develop strategies, analyze marketing targets and brainstorm solutions to challenges to increase portfolios of active clients.
- Research industry rates for services, negotiated contracts.
- Reviewed daily, weekly and monthly team productivity to analyze and drive consistent growth.
- Report daily to company leadership for productivity, forecast for pending revenue.
Regional Director
Norton Staffing And Recruiting
04.2021 - 05.2023
- Led daily/weekly team meetings to discuss and optimize strategies.
- Marketing/cold calls to build client portfolio within defined region.
- Managed up to 70 active staffing contracts across 8 states.
- Hired and managed at team of up to 15 staff at various levels across 2 state offices.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Recruited talented individuals bringing staffing and recruiting skills to busy department during/after height of pandemic.
- Trained and guided team members to maintain high productivity and performance metrics while focusing on positive work culture and environment.
Speech and Language Pathologist
Per Diem
06.2015 - 04.2021
- Educated patients and family members about various topics such as communication techniques or strategies to improve access to education, quality of life.
- Created and implemented treatment plans intended to address speech and language issues in collaboration with other clinical professionals.
- Provided information on speech improvement techniques and non-verbal communication methods.
- Monitored patients' progress and adjusted treatments accordingly.
- Worked with education and medical personnel to develop strategies allowing better communication with individuals with speech and hearing impediments.
- Documented developments and regressions in patients' speech, making treatment adjustments based on latest information.
Education
Master of Science - Speech Language Pathology
Ithaca College
Ithaca, NYBachelor of Science - Education
State University of New York, Corltand
Cortland, NYSkills
- Lead Generation
- Marketing
- Customer Relationship Management
- Training and Mentoring
- Team Leadership
- Relationship Building and Rapport
- Team Collaboration
- Adept Multi-Tasker
- Staff Management
Timeline
Director of Business Development
Norton Staffing And Recruiting
04.2023 - Current
Regional Director
Norton Staffing And Recruiting
04.2021 - 05.2023
Speech and Language Pathologist
Per Diem
06.2015 - 04.2021
Master of Science - Speech Language Pathology
Ithaca College
Bachelor of Science - Education
State University of New York, Corltand
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