Ms. ClandesJohn Moldero
Glen Cove
Summary
Compassionate Registered Nurse with a Bachelor of Science in Nursing and a strong background in acute and neurological patient care and clinical review. Expert in patient assessment, medication administration and care coordination, committed to delivering high quality evidence based care. Proven ability to translate complex clinical documentation into patient- centered outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Registered Nurse
Emerge Nursing and Rehabilitation
Glen Cove
05.2023 - Current
- Utilized critical thinking skills to assess clinical situations quickly and accurately.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
- Documented patient progress notes accurately and efficiently in the electronic medical record system.
- Administered medications and treatments, monitoring patients for reactions and side effects.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
Pre-Service Review Nurse
Optum Global Solutions
Taguig City
09.2022 - 03.2023
- Reviewed clinical documentation and collaborated with physicians and healthcare teams to determine approval or denial of requests.
- Ensured patients received appropriate, cost-effective care while adhering to regulatory and organizational requirements.
- Evaluated medical service requests to ensure compliance with insurance coverage criteria and medical necessity guidelines.
Reservations Officer
Sofitel Dubai the Palm
Dubai
10.2019 - 03.2020
- Coordinated and finalized reservation calls by leveraging in-depth knowledge of resort offerings to maximize booking opportunities.
- Handled online booking inquiries and provided assistance to guests and travel partners throughout booking cycle to enhance customer experience.
- Monitored availability of rooms across various resort locations to ensure accurate information was provided to guests.
Group Reservations Coordinator
Avani Deira Dubai Hotel
Dubai
02.2018 - 10.2019
- Coordinated group hotel bookings with sales department for weddings and special events, ensuring seamless guest experiences.
- Recommended tailored packages and amenities to guests, enhancing satisfaction and ensuring accommodations met personal needs.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Guest Relation Agent
Al Bustan Center and Residence
Dubai
08.2015 - 01.2018
- Collaborated with guests, including VIPs and celebrities, ensuring privacy and personalized service.
- Researched and arranged dining and tourist attraction options to fulfill visitor requests effectively.
- Gathered and analyzed guest feedback to inform management on enhancing guest relations policies.
Customer Service Representative
Expert Global Solutions
Quezon City
09.2011 - 05.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Advised and assisted customers, addressing special needs and preferences to enhance service experience.
- Delivered primary customer support to internal and external customers, ensuring prompt resolution of inquiries.
Senior Care Assistant
Nightingale Care Home
Norfolk
05.2008 - 05.2011
- Delivered compassionate care and emotional support to clients, enhancing their overall well-being in a healthcare environment.
- Monitored vital signs daily and communicated significant health concerns or behavioral changes to supervisor.
- Assisted patients in safe transitions between sleeping surfaces and mobility aids, ensuring comfort and stability.
Education
Bachelor of Science - Nursing
Far Eastern University
Manila, Philippines01-2007
High School Graduate -
St. Williams Academy
Tabuk City, Kalinga, Philippines01-2003
Skills
- Patient assessment
- Clinical documentation
- Healthcare policy compliance
- Team collaboration
- Patient education
- Medication administration
- Care coordination
- IV therapy
- Electronic health records
Certification
- Registered Nurse, New York State Board of Nursing, 834189
- Registered Nurse, Philippines Board of Nursing, 0479694
- Intravenous Catheter Insertion Certification
- Healthcare BLS Provider Certification
References
Reference available upon request
Timeline
Registered Nurse
Emerge Nursing and Rehabilitation
05.2023 - Current
Pre-Service Review Nurse
Optum Global Solutions
09.2022 - 03.2023
Reservations Officer
Sofitel Dubai the Palm
10.2019 - 03.2020
Group Reservations Coordinator
Avani Deira Dubai Hotel
02.2018 - 10.2019
Guest Relation Agent
Al Bustan Center and Residence
08.2015 - 01.2018
Customer Service Representative
Expert Global Solutions
09.2011 - 05.2015
Senior Care Assistant
Nightingale Care Home
05.2008 - 05.2011
Bachelor of Science - Nursing
Far Eastern University
High School Graduate -
St. Williams Academy