Overview
Work History
Education
Skills
Timeline
SalesAssociate

Tiffany Heath

Pompano Beach,FL

Overview

17
17
years of professional experience

Work History

Sales Associate

Speedway
03.2022 - 01.2024
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.

Shift Manager

McDonald's
01.2007 - 09.2015
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Developed strong relationships with vendors to ensure timely delivery of products while maintaining cost efficiencies.
  • Assisted in budget preparation for the department which led to better financial management throughout the year.
  • Identified potential bottlenecks in the operational processes which resulted in improved productivity levels over time.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Cultivated professional working relationships with peers and supervisors.
  • Troubleshot equipment to reduce service calls and downtime.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Managed staff hiring, training and supervision.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Oversaw loading and unloading of packages in warehouse.
  • Coordinated project workflows for departments.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Improved distribution efficiency with design, development, and testing of embedded software applications.

Education

Seagull High
Fort Lauderdale, FL
1999

Skills

  • Contract Preparation
  • Promotional Support
  • Product Sales
  • Business Development
  • Order Processing
  • Payment Processing
  • Upselling
  • Sales Development
  • Customer Needs Assessment
  • Inventory Control
  • Listening Skills
  • Time Management
  • Problem-Solving
  • Teamwork and Collaboration
  • Verbal/Written Communication
  • Money Handling
  • Type Product Knowledge
  • Exceptional Customer Service
  • Complex Problem-Solving
  • Fitting Room Maintenance
  • POS System Operation
  • Merchandising Understanding
  • Flexible Schedule
  • Expert in Subject
  • Inventory Tracking
  • Strategic Planning
  • Dispute Mediation
  • Relationship Selling
  • Adapt to Diverse Groups
  • Problem-Solving Skills
  • Product Recommendations
  • Product Promotions
  • Guest Relations
  • Dining Area Maintenance
  • Meeting Deadlines
  • Excellent People Skills
  • Cleaning Techniques
  • Sales Expertise
  • Merchandise Display
  • Multi-Tasking Strength
  • Cash Handling
  • Sales Goals Attainment
  • Self-Checkout Assistance
  • Reliable and Punctual
  • Store Opening and Closing
  • Sales Forecasting
  • Professional Demeanor
  • Point of Sale Operation
  • Merchandising Knowledge
  • Retail Store Operations
  • Sales Trends
  • Outgoing Personality
  • Stocking and Receiving
  • Fraud Detection
  • Conflict Resolution
  • Negotiation Tactics
  • Customer Service
  • Cash Register Operation
  • Policy and Procedure Adherence
  • Money Transfer Systems
  • Relationship Building
  • Sales Training
  • Display Setup
  • Cash Handling Accuracy

Timeline

Sales Associate

Speedway
03.2022 - 01.2024

Shift Manager

McDonald's
01.2007 - 09.2015

Seagull High

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Tiffany Heath