Ms. Darroll Bryant
Middletown
Summary
Dynamic professional with experience at Memorial Sloan Kettering Cancer Center, skilled in patient authorization processing and customer service. Proven ability to enhance workflow management and ensure compliance with regulations. Adept at balancing cash drawers and processing returns, consistently delivering exceptional support to diverse clientele.
Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 25 years of related experience, diligent nature and expertise in electronic records management.
Overview
10
10
years of professional experience
Work History
Cashier
Aldi Foods
08.2024 - Current
- Answer questions about store policies and addressed customer concerns
- Operate cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greet customers entering store and responded promptly to customer needs.
- Count money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assist customers with returns, refunds and resolving
- Restocked and organized merchandise in front lanes.
- Utilize POS system to enter orders, process payments and issue receipts.
- Perform cash, card, and check transactions to complete customer purchases.
Patient Authorization Specialist
Memorial Sloan Kettering Cancer Center
09.2015 - Current
- Communicate with people from various cultures and backgrounds on application process.
- Follow guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Schedule appointments with applicants to gather information and explain benefits processes.
- Interview applicants and explained scope of different available benefits.
- Process and certify documents for accuracy and compliance with government regulations.
- Train staff on current eligibility requirements and policies.
- Maintain full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Processed new office referrals to correct agencies within 24 hours of receiving notice.
- Updated and maintained schedules for patients as well as managed client correspondence.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Entered procedure codes and diagnosis codes into medical billing software.
- Verified benefits and worked with insurance companies to obtain payments.
- Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Education
Bachelor of Arts - Liberal Arts
College of New Rochelle
New RochelleSkills
- Drawer balancing
- Product restocking
- Loss prevention
- Point-of-sale s
- Customer service
- Cash drawer balancing
- Medical coding
- Prior authorization processing
- HIPAA compliance
- Insurance verification
- Medical terminology expertise
- Workflow management
Timeline
Cashier
Aldi Foods
08.2024 - Current
Patient Authorization Specialist
Memorial Sloan Kettering Cancer Center
09.2015 - Current
Bachelor of Arts - Liberal Arts
College of New Rochelle
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