DEANNA SHAVERS
Patient Care Technician
Highland Park,MI
Summary
Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 10 years of healthcare experience. Skilled in technical, clerical and patient support, specimen collection, confidentiality assurance, venipunctures, EKG, glucose testing, A.D.L.,R.O.M., C.P.R.,A.E.D., urinalysis, vitals, charting and catheter care. Flexible team player with positive and upbeat nature. I'm a very empathic and compassionate Patient Care Tech.
Overview
10
10
years of professional experience
Work History
Amazon Fulfillment Associate
Amazon
09.2019 - 07.2023
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Loaded packages in delivery trucks to assist with physical delivery of products to customers.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
Resident Specialist
Detroit Rescue Mission Ministries
02.2017 - 10.2019
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Monitored residents behavior and responded to disciplinary issues in accordance with established policies.
- Administer prescribed medicine to residents under written direction of physcian.
- Provide search of indiviuals and property for contrabands and administer breathalzers.
- Provide shift coverage as scheduled and inform previous shift of any situations, circumstances of individuals that need additional attention.
- Report all inappropiate activities and residents who refuses to comply with house rules to shift supervisor.
- Distribute materials resources daily, medicine supplies, etc.
Home Health Aide
Mrs.Barbara Stollman
01.2006 - 10.2016
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Administered medication as directed by physician.
- Administered medications in accordance with doctor's instructions.
- Provided transportation and appointments management.
Cashiers Supervisor
Sam's Club
03.2002 - 02.2006
- Built positive relationships with customers to increase repeat business.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Quickly and accurately counted drawers at start and end of each shift.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Monitored areas for security issues and safety hazards.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Certificate - Certified Patient Care Technician Program
Abcott Institute
Southfield, MI05.2017
High School Diploma -
Henry Ford High
Detroit, MI06.1984
Skills
- Bathing, Feeding and Oral care assistance
- Glucose testing
- Empathy and Compassionate Care
- Phlebotomy Training
- Patient Transporting
- Taking Vital Signs
- Monitoring patient physical, mental,emotional conditions
- Ambulation
- Activities of Daily Living (ADL) Support
- Monitoring andCharting Input and Output
- Range of Motion Exercises (ROM)
- Urinalysis
- AED BLS CPR
- Performing EKGs
- Catheter care
Timeline
Amazon Fulfillment Associate
Amazon
09.2019 - 07.2023
Resident Specialist
Detroit Rescue Mission Ministries
02.2017 - 10.2019
Home Health Aide
Mrs.Barbara Stollman
01.2006 - 10.2016
Cashiers Supervisor
Sam's Club
03.2002 - 02.2006
Certificate - Certified Patient Care Technician Program
Abcott Institute
High School Diploma -
Henry Ford High