Work History
Education
Skills
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Summary
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Diamond Moore

Shreveport,LA

Work History

Mental Health Technician

Pelican Bayou
02.2024 - 04.2024
  • Improved clients well-being by providing compassionate care and support during their mental health journey.
  • Assisted in the development of individualized treatment plans to address specific client needs and promote recovery.
  • Monitored clients progress, documenting changes in behavior and updating treatment plans accordingly.
  • Provided crisis intervention and de-escalation techniques for clients experiencing emotional distress or exhibiting aggressive behaviors.
  • Promoted a safe, therapeutic environment by enforcing facility policies and maintaining client confidentiality at all times.
  • Educated clients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Developed strong rapport with clients, establishing trust and fostering positive relationships conducive to healing.
  • Leveraged professional expertise in behavioral management techniques to minimize disruptions within the therapeutic environment.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.

Data Analyst

The Dynamic Global Fund LLC
05.2020 - 08.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Identified, analyzed and interpreted trends or patterns in complex data sets.
  • Participated in requirements meetings to understand business needs.
  • Used statistical methods to analyze data and generate useful business reports.
  • Created various Excel documents to assist with pulling metrics data and presenting information for concise explanations of best placement for needed resources.
  • Upheld security and confidentiality of documents and data within area of responsibility.
  • Tested data prediction algorithms based on historical data.

Sales Associate

Gap
04.2018 - 03.2020
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Customer Service

Regal
12.2017 - 04.2018
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Assisted customers in selecting merchandise best suited to needs.
  • Monitored and verified all merchandise was properly priced and labeled.

Education

Masters - Clinical Mental Health Counseling

Grand Canyon University
Phoenix, AZ

Bachelor of Science - Psychology

Northwestern State University of Louisiana
Natchitoches, LA

Skills

  • Customer Service
  • Time Management
  • Crisis handling
  • Conflict Resolution
  • Client Transportation
  • Activity monitoring
  • Documentation skills
  • Behavior Modification Techniques
  • Log updating
  • Skill-building exercises
  • Mental Health Support
  • Infection control understanding
  • Case Documentation
  • Multicultural Competence
  • Progress Monitoring
  • ADL support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden

Timeline

Mental Health Technician

Pelican Bayou
02.2024 - 04.2024

Data Analyst

The Dynamic Global Fund LLC
05.2020 - 08.2023

Sales Associate

Gap
04.2018 - 03.2020

Customer Service

Regal
12.2017 - 04.2018

Masters - Clinical Mental Health Counseling

Grand Canyon University

Bachelor of Science - Psychology

Northwestern State University of Louisiana

Summary

Dedicated individual with impressive mental health expertise and passion for helping. Delivered exceptional patient support in community-based treatment facility and contributed to many patients' status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment.

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Diamond Moore