Ms. Dijon Jones
BRONX,NY
Summary
Knowledgeable and experienced in both Health and Human services, through assisting with projects, and goal orientation and delivery. Organizational: Organized and comfortable working in a multi-tasking project-oriented environment Extensive exposure to public and customer service requirements, always attentive to the importance of maintaining excellent customer satisfaction. Microsoft Word, Excel, and PowerPoint
Overview
20
20
years of professional experience
Work History
Case Manager
African American Planning Commission
03.2024 - 05.2025
- Help Clients to attain permanent housing by tasking clients and setting goals that are attainable
- Helped with Undocumented clients to seek legal support, request a change of venue and establish legal counsel
- Created Independent Living Plans for clients to meet weekly or biweekly
- Created charts by following the table of contents, tasking clients to submit all documentation for assessments
- Conducted Shelter Assessment and Psychosocial Social Assessments
- Worked to connect with HRA clinicians for mental health evals
- Followed directives to acquire SPOA-Singe point of actions AOT-Assisted outpatient treatment services for clients with severe mental health diagnosis.
- Conducted room inspections.
- Connected with various community organizations to help residents/clients to obtain medical/dental/mental health services
- Acted as a receptionist, directing new clients/ residents to the correct department for service
- Kept Client information confidential as best in a crowded office
- Helped with conflicts to find resolutions between residents/roommates
- Decorated office to create a safe space for all
- Tried to set a professional example as best most times
- Worked with seniors /diverse in age, race, color and gender
- Submitted RARs to DHS
- Created Charts for client documents
- Sexual harassment trainings, and participated in antibias and discrimination workshops.
- Ethics, codes of conduct, cyber awareness training., Narcan, Trauma informed care trainings
- Used translation line
Case Manager
Child Rescue Fund
07.2023 - 12.2023
- Assisted with client immigration services
- Created Social service plans
- Conducted Unit inspections
- Assisted with family immediate needs
- Worked with various races and ethnicities, training in how to report suspected child abuse and child neglect to the state according to severity of situation
- Used translation line
Employment Specialist/ Case Management
Acacia
05.2021 - 11.2021
- Prepared candidates for Job interviews and ensured they had all necessary clothing and materials
- Connected clients to all helpful outside resources
- Assisted with all reentry population candidates to prep and guide for future job interviews
Case Manager
Unique People Services
02.2020 - 10.2020
- Assisted consumers in accessing benefits and services by providing information and education about community resources.
- Provided crisis intervention, guidance, and supportive counseling.
- Advocated for and promoted full inclusion of individuals with disabilities in all opportunities in the community.
- Completed documentation and reports on a weekly and quarterly basis to ensure eligibility, funding and compliance with state and agency policy.
Professional development
Institute for Career Development
10.2018 - 04.2019
- Human Services Assistant Training program
- Overview of Developmental Disabilities
- Mental Illness
- Substance Abuse
- Role of the Paraprofessional
- Confidentiality and Ethics
- Group Facilitation
- Case Management
- Crisis Intervention
- Incident Reporting
- NYSED Mandated Reporter of Child Abuse & Neglect
- Recovery Coach Academy
- 36 CASAC Credits
Professional Development
Ameri Corps
07.2013 - 12.2014
- Helped inform clients about Restorative Justice and provided knowledge on cultural response
- Supervised adolescents and children and everyday recreation
- Attended workshops to implement creative and effective ways to work with children
- Assisted and chaperoned students on trips, such as indoor and outdoor activities
- Co-facilitated workshops, such as drugs and alcohol and Food Justice
- Implemented innovative ideas and helped to set goals and strategies to help students achieve various goals.
Work study/Intern
HRA
08.2008 - 12.2009
- Assisted Director for HRA Commissioner by working on Excel projects for clients seeking homecare services. Referred families in need to programs to receive supportive services.
- Managed client data and inputted client's information into the system.
- Managed patient follow-ups and interviews assisted in resume help in FEGS program.
Work-study
Jacobi Medical Center
08.2007 - 07.2008
- Assisted in the coordination of projects and presentations
- Conducted follow ups with patients, opened and closed visits
- Entered demographic data into MYSIS system for North Central and Jacobi Medical Centers
Co-Facilitator/Case Manager
Children's Aid Society
09.2005 - 09.2006
- Facilitated groups and guided families on how to advocate for each other.
- Worked closely with families, helping them to implement action plans that would give them direction with handling critical situations.
- Helped organize special programs, ceremonies, and festivities, referred clients to community services outside for additional help
- Provided reports and shared personal stories to help clients obtain a sense of direction. Helped resolve conflicts and prepared reports and performed follow ups.
Education
Associates in Applied Science - Medical Administration
Monroe College
Bronx, NY01.2009
Skills
- Job development
- Employer outreach
- Community collaboration
- Training coordination
- Knowledgeable and experienced in both Health and Human services, through assisting with projects, and goal orientation and delivery
- Organizational: Organized and comfortable working in a multi-tasking project-oriented environment
- Extensive exposure to public and customer service requirements, always attentive to the importance of maintaining excellent customer satisfaction
- Microsoft Word, Excel, and PowerPoint
Recognition
Recognition from the AAPCI organization, and House of Representatives
Timeline
Case Manager
African American Planning Commission
03.2024 - 05.2025
Case Manager
Child Rescue Fund
07.2023 - 12.2023
Employment Specialist/ Case Management
Acacia
05.2021 - 11.2021
Case Manager
Unique People Services
02.2020 - 10.2020
Professional development
Institute for Career Development
10.2018 - 04.2019
Professional Development
Ameri Corps
07.2013 - 12.2014
Work study/Intern
HRA
08.2008 - 12.2009
Work-study
Jacobi Medical Center
08.2007 - 07.2008
Co-Facilitator/Case Manager
Children's Aid Society
09.2005 - 09.2006
Associates in Applied Science - Medical Administration
Monroe College