Malcolm Edwards
Cape Coral,FL
Summary
As a guest service professional with 9 years of experience, I have a proven track record of building and maintaining strong client relationships, driving sales and revenue growth, and delivering exceptional results. I'm highly organized, detail oriented, and skilled at juggling multiple task and priorities. I am confident in my ability to contribute to the success of any organization as a sales professional.
Overview
9
9
years of professional experience
Work History
Client Services/Title Processor
Florida Hometown Title & Escrow, LLC
01.2021 - Current
- Research and verify accuracy of documentation such as property title records, property ownership, public records, trusts, deeds, leases, surveys, contracts, and agreements needed to produce a clear title.
- Enter and submit title and loan documents into software programs to track applicant’s progress.
- Work with title examiner and underwriter to prepare title insurance policy and binders and title commitments, and with loan closer to prepare HUD-1 real estate settlement statements.
- Ensure all closing instructions are followed as per closing package, and coordinate with loan officer, mortgage loan processor, and underwriter to be sure all underwriting commitments have been satisfied.
- Aid title officers with administrative assistant essential duties, including clerical and data entry support.
Sales Specialist
O’Brien Auto Park Of Fort Myers (Subaru And Mazda)
08.2019 - 01.2021
- Following the Sales Process - Greeting, Fact-Finding, Vehicle Presentation, Test Drive, Offer and Agreement and Delivery.
- Create rapport with customers to build a base of referrals to establish a customer pipeline and follow up as necessary.
- Perform test drives, and present vehicle product information, pricing and incentives
- Negotiate car prices and trade-in values for customers’ vehicles and handle objections.
- Coordinate with the finance department to determine each customer’s financing and ownership options.
- Daily activity of phone prospecting and emails with the Dominion CRM system making a minimum of 50 calls per day.
Client Services Coordinator
Associates & Bruce L. Scheiner
04.2017 - 08.2019
- Onboard new client accounts, which includes the collection of required documentation and client information.
- Maintain existing client relationships through the processing of client requests, resolving client inquiries, and making sure key client information and documentation is up to date.
- Compile informational reports and submit for review.
- Conduct new client sign up, ensure all forms are complete and accurate.
- Keep in contact with clients throughout the case, ensuring all records are up to date.
- Keep record of all communication regarding case and log as necessary.
- Medical Update maintenance and reporting; assist with medical records and billing requests.
- Work with other departments to ensure all case related information is up to date and on schedule.
- Keep management systems up-to-date with client information
Sales Associate
Polo Ralph Lauren
10.2014 - 03.2017
- Build remarkable rapport and ask questions to identify the experience the guest or guests want.
- Provide superb customer service to clients.
- Cross sell products and ensure ways to improve sales.
- Deal with complaints in a patient and respectful manner.
- Show awareness of guest needs and expectations; prevent problems before they occur.
- Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions.
Education
Associate of Arts - Business Administration
Florida SouthWestern State College
Fort Myers, Florida2017
Skills
- Dominion CRM system
- Cold-Calling
- Microsoft Office Suite, Citrix, Yardi Voyager, Fore!
- Product Demonstrations
- Relationship Management
- Flexibility
- Consultative selling
- Objection handling
- Deal negotiation
- Lead generation and qualification
Timeline
Client Services/Title Processor
Florida Hometown Title & Escrow, LLC
01.2021 - Current
Sales Specialist
O’Brien Auto Park Of Fort Myers (Subaru And Mazda)
08.2019 - 01.2021
Client Services Coordinator
Associates & Bruce L. Scheiner
04.2017 - 08.2019
Sales Associate
Polo Ralph Lauren
10.2014 - 03.2017
Associate of Arts - Business Administration
Florida SouthWestern State College
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