Ms. Fidelis Huestes

• Responsible for the day-to-day operations organizing and managing medical device recalls for Sigma Spectrum Infusion Pumps in hospitals and clinics across the West Coast and Southwest regions
• Skillfully coordinated software upgrade projects for the Spectrum Infusion Pumps and ensured seamless communication with stakeholders, Project Management team, Implementation team, and customers
• Key Responsibilities
• Contacted the Biomedical department, Facilities Management, Materials Management, Clinical Staff at major hospital networks, hospitals, medical centers, and clinics to provide notification of the medical device recalls and provided detailed plan on the remediation of the affected pumps at the facility and explained the urgency as it pertains to patient safety
• Develop and report project forecast to identify target customers from the SharePoint Customer Report, establish customer priority list, establish and track monthly goals, schedules, and project metrics
• Coordinate project logistics, schedule field resources, communicate with clinical staff, Biomedical department, Facility Management department, Materials Management department, IT department, Baxter management team, service department, shipping and receiving, depot operations, sales team, and key stakeholders
• Schedule virtual meetings via Microsoft Teams with stakeholders, Service Technicians, project managers, sales representatives, and operational team to discuss project scope
• Provide ongoing communication with the customer, onsite technician(s), IT, Sales, Field Project Manager, Biomedical department, and other stakeholders during the software upgrade project
• Supplied customer with detailed plans which includes the pump replacement agreement, loaner agreement, manage and facilitated the processing of legal documents between Baxter and the customer, designed realistic timeline to replace affected pumps and or ship loaner pumps in order to continue scheduled remediation project
• Monitored key performance indicators (KPIs) and operational metrics to track regional performance against targets and objectives
• Identified trends, patterns, and anomalies in operational data to proactively address issues and capitalize on opportunities
• Customized project template to manage deliverables of the scheduled software upgrade/updates, internally submit and expedite documentation internally, update forecast, track progress, mitigate discrepancies by escalating the issue to upper management and sales representatives
• Provide post-remediation reconciliation project report to the customer with the updated pumps and pumps that were not found or not upgraded
• Successfully scheduled remediation of over 100,000 Spectrum Infusion pumps during my tenor at Baxter Healthcare.

• Key contributor to daily accounts payable operations, specializing in vendor partnership management, processed purchase orders, submitted vendor invoices, and responsible for over $10 million dollars in expenditures across Humana’s enterprise
• Oversaw and optimized relationships with external vendors to ensure the delivery of high-quality services that meet the organization needs
• Key Responsibilities
• Facilitated the onboarding of new vendors by coordinating the necessary documentation, approvals, and training, and managed the offboarding process for vendors that no longer meets the organization’s needs
• Assisted in vendor selection by evaluating proposals, conduct due diligence, assess capabilities to ensure alignment with organizational requirements and standards
• Negotiated vendor contracts which includes terms and conditions, pricing, service level agreements (SLAs), and ensured compliance with legal and regulatory requirements according to the organizations policy and procedures
• Successfully aligned 95% of budgetary requests with procurement while ensuring budget compliance
• Monitored vendor performance against service level agreements (SLAs) and key performance indicators (KPIs) and address any performance issues or discrepancies as they arise with management and Procurement department
• Collaborated effectively with Procurement department or relevant departments to ensure alignment with business objectives and maintained accurate vendor information, contacts, payment terms, and quoting while enhancing continuous overall procurement efficiency
• Cultivated positive relationships with vendors through regular communication, feedback session, and performance reviews to foster collaboration and drive continuous improvement
• Served as a point of contact for vendor-related inquiries, concerns, and escalations, and work collaboratively with internal stakeholders to resolve issues in a timely and effective manner
• Identified and assessed risks associated with vendor relationships, contracts, services, and developed risk mitigation strategies to protect the organization’s interest
• Ensured vendor compliance with contractual obligations, regulatory requirements, and company policies, conduct regular audits, and reviews to assess compliance levels
• Contributed insights to promote diversity and inclusion in vendor selection and explored opportunities to engage with minority-owned and diverse vendors
• Contributed significantly to the Finance department by participating in continuous training and guidance, resulting in tangible improvements in the Accounts Payable process and its impact on organization’s finance.

Focused on cultivating and maintaining strong vendor relationships and interactions to support the Chicago Market offices located in Chicago, Oakbrook, and Westmont, Illinois

• Committed to ensuring seamless operations with uninterrupted service delivery
• Responsibilities encompassed meticulous vendor selection and evaluation, considering factors such as quoted price, service quality, reliability, and reputation, to guarantee operational efficiency
• Key Responsibilities
• Spearheaded initiatives that streamlined accounts payable processes, resulting in an 20%reduction in processing time and 10% cost savings
• Conducted regular vendor performance evaluations, utilizing key performance indicators (KPIs) to assess vendor performance and achieve 90% KPI compliance.

• Managed the Chicago market office and two Chicagoland sales offices as a administrative liaison
• Spearheaded office relocations, scheduled and supervised facility maintenance and janitorial services, coordinated equipment upkeep, and managed office and breakroom supplies
• Ensured security protocols were in place
• Proactively addressed associate complaints, resolutions, and recommendations across office, mailroom, and accounts payable transactions
• Compiled and communicated safety policies and procedures to foster a secure and efficient work environment
• Key Responsibilities
• Reduced facility downtime by 20% through strategic assessments and service coordination, guaranteeing 99% uninterrupted office operations
• Orchestrated the seamless relocation of over 300 staff members to new office space with minimal disruptions
• Developed a research methodology for janitorial vendors, leading to the use of green/organic cleaning products and contributing to Human's LEED Silver certification in 2007
• Created safety training materials, dress code brochures, and relocation notification manuals, fostering a safe work environment.